Customer Service Representative

D ominique Calhoun

**** ********** **. #**,***** Grove,CA 91945

Home: 619-***-****

Message: 619-***-****

Objective To obtain a customer service oriented position utilizing my knowledge,

organization and excellent communication skills, which would offer opportunities for

f uture growth and advancement.

E xperience Customer Service Representative/Call Center

April 2010- Present, Lincoln Mili tary Housing, San Diego, California

- Support and provide superior service via phone, email and fax as receiver and

caller

- Greet all inbound calls from military residents

- Create and submit all maintenance request

- Apply the elements of building positive rapport with different types of residents

over the phone

- Dispatch all emergency, urgent calls to local district offices or after hours on call

technician.

U nit Secreta ry/Telemet ry Depa rtment

December 2009-April 2010, Paradise Valley Hospital, San Diego, California

-Responsible for organizing and maintaining patient charts upon admit and discharge.

I n addition, any filing of lab tests, diagnostic results or other information.

-Input physician orders and testing.

-Flexible and proficient in multitasking.

-Schedule appointment.

P rovider Assistant

February 2009-August 2009, Center For Positive Changes, San Diego, California

-Monitor clients during daily activities.

-Prepare meals and distribute medication as needed.

-Accompany clients to and from medical appointments, school and outpatient facilities.

-Help provide a positive environment to clients transitioning from group homes to

i ndependent living facilities.

Patient Service Representative

May 2008 to December 2009, Rady Children's Physician Management Services

Dominique Calhoun

3419 Washington ST #40 Lemon Grove,CA 91945.619-***-****

-Attend to the front office needs and visitor, both in person and on the telephone.

-Responsible for obtaining and verifying patient demographic and insurance

i nformation with a high degree of accuracy to assure correct billing

-Verify insurance benefits and pre-certification, secure copies of insurance cards.

-Obtain signed consents and legal documents, advise patient of expected costs, collect

payments

Customer Service Representative

February 2005-April 2006, Lincoln Military Housing, San Diego, California

-Administered Receptionist duties; answered multi-line phone, greeted incoming

residents and visitors, word processing, filed and assist with other

administrative

duties as required.

-Investigated and resolved all harassment, discrimination complaints, and hostile

environment issues.

-Maintained the scheduling calendars for vendors clean up, along with

establishing files for new vendors.

Administrative Assistant

February 2005-August 2005, Kaiser Permanente, San Diego, California

-Administered Receptionist duties; answered multi-line phone, greeted incoming

doctors and medical staff, word processing, filed, and faxed correspondence,

reports, letters and memorandum and assist with other administrative duties as

required.

-Responsible for performing and analysis on all incoming medical records

-Included receiving, recording, and processing records into system.

-Input all medical record into data system as approved by physicians.

E ducation M u r r ieta Valley H igh School, M u r r ieta, California

Obtained High School Diploma, 2004

References References are available on request.

Dominique Calhoun

3419 Washington ST #40 Lemon Grove,CA 91945.619-***-****

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