Project Manager Quality Assurance

Clayman Smith Jr

**** ***** *** ***,

Gwynn Oak Md 21207

cell: 301-***-****

*********@*****.***

OBJECTIVE

To aggressively and successfully utilize my knowledge in experience in Local and Wide Area Computer

Information Technology Department, troubleshooting and support for reliability and growth. I have 12 years of

experience in Information Technology to include Network/VMware/Citrix/System Administration as well as

Deployment and Desktop Support.

HIGHLIGHTS OF QUALIFICATIONS

• 12 years of Information Technology hands on experience, with a demonstrated ability to quickly learn and

integrate new technology in a variety of industries.

• Proven expertise in various network technologies.

• Proficient with Problem management Project reporting, Customer communication, Rollout of applications and

OS upgrades

• Proficient in building of Mac and Microsoft Windows environments from 2000 to 2008, ESXI, VMware

• Proven success in implementing management, operations, technical and interpersonal skills to increase

productivity, reliability to benefit the company.

• Team Lead, Project Manager, Network Administrator, System Administrator, Citrix Administrator and sole IT

support for security, repair, installation, migration, reconfiguration and maintenance of Windows networks

environments ranging from 5 users to over 1000 users.

• Hands on experience in Wireless Networking, 10/100/1000 Ethernet, Optical Networking, Switching/Bridging

(VLAN,VPNs, LAN/WAN/MAN, TCP/IP Protocol, IP Addressing and Subnetting, IP Access Lists, HP

OpenView, POS, Microsoft Visio, IBM compatible computers, Windows 2008/2003/2000/7/Vista/NT/XP,

Remote Desktop Management, Microsoft Office 2010/2007/2003/2000/XP, Symantec 12 Enterprise Backup

Exec, End Point Enterprise, Symantec 5.0 Content Filtering, Network Security, VMware, RMS

• Experience with Cisco 2600/3600/4000/7200/7500 series routers, Cisco Catalyst 1900/2900/5000/5500 series

switch, Cisco 3550 Multilayer Switch, Cisco PIX Firewall, Cisco, Netopia Routers, Netgear Swicthes Sonicwall,

IBM Compatible, HP and Dell Workstations and Servers and Printers.

• Hands on experience with Microsoft Windows Enterprise Server, Small Business Server and Workstation NT

through 2008, Microsoft Exchange 20007, Microsoft SQL, Citrix 4.5, 5.0 XenApp, WireShark, Microsoft Active

Directory Microsoft Office 2010,WireShark, Legacy and IIS Server.

• General Knowledge of XenDesktop.

EDUCATION:

Delta Micro Systems

INTG Information Network Technology Group Inc.

Citrix 1259: Presentation Server 4.5: Administration Certificate of Completion

A+ Computer course completed

MCSE – NT 4

DCSE- Dell Certified System Expert

2003 Server/ME/XP/MCSE-2000

Security Clearance – Active GSA Public Trust

Security Clearance – Active USDA Public Trust

PROFESSIONAL EXPERIENCE

Sr. Network/System Administrator 02/2013 to 5/31/2013

Amatea (Contractor for Nchannel)

• Build and configure Server’s with Windows 2008r2 and SQL, VMware, ESXI.

• Installations Deployments of workstations and servers

• Trouble shooting Servers desktops, notebooks printers, POS retail. government PRI domain, virtual

environment

• Implementation, Configuration, Managed Administered and maintained Company Domain, Active directory

• Managed and maintain

• POS Data Monitoring & Data Recovery.

• Handle remote repairs and software diagnostics, VMware,RMS

Sr. Network/System Administrator 06/2012 to 2/2013

Archer Systems (Contractor for MedPro Technology)

• Build and configure Server’s with Windows 2008r2 and SQL, VMware, ESXI.

• Installations Deployments of workstations and servers

• Trouble shooting Servers desktops, notebooks printers, POS retail. government PRI domain, virtual

environment

• Implementation, Configuration, Managed Administered and maintained Company Domain, Active directory

• Managed and maintain

• POS Data Monitoring & Data Recovery.

• Handle remote repairs and software diagnostics, VMware,RMS

Onforce (On Demand Marketplace for IT Service Professionals) 01/06 to present

Contractor

• Providing technical services for consumers and Commercial Business

• Installations Deployments and migrations of various technical software and hardware

• Trouble shooting Commercial and consumers Servers desktops, notebooks pc’s, macs, printers, POS retail

and hospitality equipment.

• Site surveys if request by buyers.

Atlantic Recycling Group, LLC 05/07 to 8/2011

Network Administrator/Citrix Administrator/System Administrator

Built, configured and supported user network with Windows 2003 and Windows 2008 Servers, Exchange Server, SQL

Server, Windows XP Professional and Windows 7 Professional, MAC OX, XServ, Exchange Server, Citrix Server Farm,

• Responsible for system configuration, communications, and installation of hardware, OS and software

applications.

• Installation and Configuration of Citrix 4.5 Farm, upgraded to XenApp 5.0, Exchange 2010, and Administered,

managed and maintained maintenance.

• Installation of configured server into a production server environment

• Installed and maintained entire AD and computer, switches and networks for four Sites MD, DC, VA: .

• Migrated Kerio IMAP mail system with Exchange 2010 . .

• Trained users and managers on system capabilities and usage.

• Performed Systems Administration on Windows Servers and Clients for Local and Wide Area Networks.

• Configured and tested all necessary network platforms under extreme time constraints

• Implementation of environment Disaster recovery and support

• Established network security content filtering

• Used WireShark to assess any network traffic issues

• Recommended and implemented network wide security management solution, including Firewall policies and

configuration, and agent based network monitoring.

• Implementation, Configuration, Managed Administered and maintained Company Domain, Active directory,

Citrix Farm and supported network environment including building new Citrix servers and load balancing

• Sole liaison for Vendor communication escalation

COMYSYS (DynTek) 11/06 to 12/06

• Managing site technicians in imaging, deploying & data migration between new & legacy desktop Dell

computers at client site.

• Coordinate with client IT LAN, Site Services & Department heads on rollout plans and procedures.

• Address all migration and past day issues of deployment.

• Total deployed 875

Total Wine & More 4/03 to 8/06

Senior System Support

• POS Data Monitoring & Data Recovery.

• Data migration & Data file Rebuilds.

• Rebuilding legacy workstations.

• Trouble shooting software, desktop and network issue.

• Helpdesk & Desktop support functions.

• Maintaining Equipment Inventory & Deploying workstations

• Setting up network infrastructure & installation.

• Setting up switches routers & Hubs.

• Setting up and Imaging notebooks, workstations for workgroup and domain environments.

• Creating training manuals for Outlook web access, Outlook Basic function, Managing Email Accounts, How to

Switch from LAN/Dialup configuration.

• Administering & Maintaining Wan/LAN environments for workgroups, domain, Remote & mobile users.

• Administered SMS Remote Services.

• Created Active Directory OU’s, Email and domain accounts.

• Recovered email and maintained Exchange.

• Maintain Support of Active Directory accounts.

• Setup permissions in a server based environment.

• Handling all support issue with desktop or notebook.

• Configuring network. Issuing internet rights usage.

• Training user to use office and array of computer functions.

• Diagnosing & Rebuilding Dell computers.

• DCSE (Dell Certified System Expert) on site technician. Ordering replacements parts for all notebooks,

desktops, and servers via WPD (Warranty Parts Direct).

• Handle remote repairs and software diagnostics.

• Trouble shooting WAN networking issues interacting with outside vendors such as Verizon, Alltel, Covad & Bell

South. Trouble shooting Frame Relay, Shark Bank (Partial T1’s) DSL, Data and Voice issues.

• Trouble shooting communications issue between POS, Registers, Networked Based & Register credit

computing processing software as well as Offline processing systems.

Tek Systems 11/02-3/03

Deployment Engineer

PROJECTS:

NMCI Dell Deployment Team, Marine Corps Base Quantico, Virginia

• Data migration of legacy NT workstations to new Dell system.

• Deploying and ghosting Dell systems and Mapping network drives. Configuring TCP/IP, Subnet mask,

Gateway, DNS, WINs network settings for LAN/WAN domain access.

• Configuring Microsoft Outlook PST, PAB and Microsoft exchange server for user email account. O/S 2000

TSA Project, Arlington Virginia

• Deploying and configuring workstations.

• Setting up roaming profiles, Microsoft Outlook.

• Mapping network drives and data migration.

• Conducting quality assurance and user support

NMCI Project, Navy Annex, Arlington Virginia

• Staging workstations for deployment and Deploying workstations.

• Conducting quality assurance, and user orientation.

• Mapping network drives and data migration.

• Configuring TCP/IP, Subnet mask, Gateway, DNS, WINs network settings for LAN/WAN NMCI access.

Configuring Microsoft Outlook email account and user profile.

NMCI Dell Deployment Team, Marine Corps Base Quantico, Virginia

• Upgrading workstations and Mapping network drives, data migration.

• Configuring TCP/IP, subnet mask, gateway, DNS, WINs network settings for LAN/WAN domain access.

• Configuring Microsoft Outlook PST, PAB and Microsoft exchange server for user email account.

Real Tech Solutions LLC. / Chevy Chase Computers 8/2002 to 10/2002

Systems Technician

• Providing support of hardware and software for many users.

• Testing and upgrading PC’s for offices and personal use, including installation of permanent and removable

hard drives, CD-ROM drive, network cards, video cards, sound cards and memory chips.

• Troubleshooting various problems including hardware and software and networking problems.

• Setup and installation of cat5 network cables switches hubs routers and rack throughout building at different

sites.

• Testing upgrading and repairing laptops Desktops and notepads replacing keyboards hardware and preformed

routine maintenance. Configuring and testing the network using TCP/IP, NetBEUI protocols. Systems that work

was performed on (Dell, Hp, AMD, IBM Think pads, Clones)

Delta Micro Systems, Rockville, MD 12/98 to 3/2002

Site Technician

• Providing support of hardware and software for many users.

• Testing and upgrading PC’s for offices and training environments including installation of permanent and

removable hard drives, CD-ROM drives, network cards, video cards, sound cards and memory chips.

• Troubleshooting various problems including hardware and software problems.

• Assist the administrator with Cisco related configuration, including cabling for 2500 series routers and 1900,

2900 and 5000 series switches, fabricate roll over cable and test the network using TCP/IP.

Contact this candidate