Customer Service Manager

**** ******** **, ******* **• 910-***-****• *******@***.***

James Cash

Professional Profile

I’m looking for a position matching my experience and skill level as a professional Lighting, Audio and

Audio Visual Technician as well as an Inside Sales and Customer Service.

Core Skills

Lighting Designer/Programmer Rigging, both Permanent and

Temporary

Front House Engineer (Audio) Back- Line Technician

Excellent Sales and Customer Service Relationship Management

Labor Coordinator Excellent Electric Skills

Experience

July 2010- February 2013 Fairmont Turnberry Hotel

Aventura, FL

Director of Operations

Achieved the highest standard in all areas of audio visual management services. Oversaw

development and training of hotel audio visual staff including developing and training their

successors. Scheduled productions, purchased new equipment, and monitored existing inventory.

Hired, trained and managed audio visual technicians. Managed day-to-day operations, such as

setting up and breaking down audio-visual equipment and building relationships with hotel staff

or educators. Sold AV packages to Corporate and personal functions and or clients.

April 2006- June 2010 Christie Lights

Orlando, FL

US and Canada Show Labor Coordinator

Created and submitted detailed labor estimates based on the clients requirements. Compiled and

processed hours per show, including appropriate splits for billing purposes. Contacted union

locals, if required, to obtain a one-off agreement. Provides on-site supervision as needed,

including: monitoring daily sign-ins, breaks, meals and premiums; Advised the client of potential

negative union situations; Resolved crew issues, verifying requirements for each day, confirming

availability of crew and increase or decrease staff size as necessary. Tours include Iron Maiden,

Nickelback, 3 Doors Down, The Killers, to name a few.

February 2000-December 2005 Lex Products

Stanford, CT

Southeast Regional Account Manager

Originally hired as Inside Sales representative in Stanford CT and rapidly promoted to Regional

Account Manager with relocation to Charlotte, NC. Lex Products Corporation is a leading

manufacturer of innovative power distribution and control systems for demanding markets,

including entertainment, industrial and the military. Consistently met or exceed all sales goals

and objectives.

January 1999-December 1999 Holland America Cruise Lines Seattle,

WA

Lighting Designer/Programmer

Operated Main Lounge Lighting and control systems and instruments; Designed lights for guest

entertainer and local presentations. Operated and maintain pyrotechnics, video, confetti, and all

other effects for all rehearsals, presentations and shows as required. Provided technical support

for all Entertainment Department activities and programs including set up and strike of stage

settings. Maintains all Entertainment Department lighting equipment in conjunction with the

Lounge Technician. Maintained an inventory of spare parts and consumable supplies such as

lamps, gel, fluids, tape, batteries, etc.

March 1990-November 1997 Triangle Stage Lighting Raleigh, NC

Owner/Lead Lighting Tech designer

As the Owner, I managed equipment maintenance, staffing, trucking, sales, and bookings. I

arranged Artist and venue relationships. Excellent knowledge of both the technical and artistic

elements of a performance so that they could ensure it is delivered exactly to the director's

requirements. I also managed and maintained the budget requirements.

March 1985- December 1990 Doc Holliday Warner Robbins,

GA

Production Manager/Lighting Tech.

My job as the production manager was to contract for services such as lighting, sound, trucking,

rigging, bussing, and catering. Arranged with production providers to ensure quality of the

equipment, management of crew, as well as the pricing bids. Managed crew members in a

leadership capacity to ensure that all crew members and local Unions worked together effectively

and efficiently.

Education

High School Diploma Ravenscroft Episcopal School 1976

Class “C” Casino License Atlantic City NJ 1999

Vari-Lite Certificaiton School Austin TX 1999

High End Certification School NYC 1999

Yamaha PM5D Digital Training School Las Vegas, NV 2010

L-Acoustics Sound Vision Course Ft. Lauderdale, FL 2010

REFERENCE FURNISHED UPON REQUEST

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