Customer Service Medical Assistant

Shari Johnson

*** ********* ** ********, ** *****

302-***-**** *******@********.***

Objective To attain a challenging position that will utilize my skills, expand my education and

benefit from my exceptional skills and extensive background in Phlebotomy and Patient care.

Experience

2012-Present Crozier Hospital West Chester, PA

*Phlebotomy, collecting and preparing laboratory specimens

*Maintaining patients' medical records

*Follow proper Lab Procedures

*Clearly label and document the specimens

*Central processing, print list and labels for timed or today's ordered blood collections

*Received all collections from all area's of the hospital ICU,ER, Labor & Delivery, O.R. and

entered test process in the computer so Chemistry and hematology Laboratory can process blood

2012-2012 Aureus Medical Group Temporary Service Philadelphia, PA

(Cancer Treatment of America)

*Venipuncture

*Draws blood from patients with cancer

*Clearly label and document the specimens

*Collect blood in sample tubes which are vacuum sealed with rubber stoppers, or micro-collection

tubes

2012-2012 Quest Diagnostics West Chester, PA

Phlebotomist

*Venipuncture

*Draws blood from patients for analysis or transfusion

*Clearly label and document the specimens

*Collect blood in sample tubes which are vacuum sealed with rubber stoppers, or micro-collection

tubes

*Collected Blood from infants by means of heel stick

*Clearly label and document the specimens

2011-2012 Holy Redeemer Hospital Huntington Pike, PA

Phlebotomist/Laboratory Services

*Aseptically finding a vein suitable for blood extraction from the patient

*Collect blood in sample tubes which are vacuum sealed with rubber stoppers, or micro-collection

tubes

*Collected Blood from infants by means of heel stick

*Clearly label and document the specimens

*Respond to code (Rapid Response) take orders from Doctor to collect blood on patients that are

in a critical alert status

* Central processing, print list and labels for timed or today's ordered blood collections

*Received all collections from all area's of the hospital ICU,ER, Labor & Delivery, O.R. and

entered test process in the computer so Chemistry and hematology Laboratory can process blood

* Work with out patients that come in the hospitals for various appointments and locations

2010-2011 Brook Side Labs Brook Haven, PA

Traveling Phlebotomist

*Venipuncture

*Draws blood from patients for analysis or transfusion

*Clearly label and document the specimens

*Train new employees for

*Use special handling and disposal methods

2006-2010 Wilmington Saving Funds Claymont, DE

Customer Service

*In a pleasant manner, give you a good understanding of the tasks, responsibilities and skills

Greeted customers in a pleasant manner

*Deal directly with customers either by telephone, electronically

*Respond promptly to customer inquiries

*Obtain and evaluate all relevant information to handle inquiries and complaints

*Follow up on customer interactions

2004 – 2006 Sun East Federal Credit Union Aston, PA

Customer Service

*Provided first-rate customer service, assisted and resolved customer issues

*Handle over 136 calls a day

*Help customers with disputes

* Process payments

RELEVANT EXPERIENCE

2010 Hockessin Walk-In Medical Care Hockessin, DE

Medical Assistant - Internship

Welcome patient in the office, work in Triage, assist doctor with sutures, took patients vitals, clean

rooms, sterilized instruments for operating rooms, made copies for doctor, escort patients out of

the office in wheel chairs, injections and maintain Autoclave machine.

2010 Dr. Syker

Medical Assistant - Internship

Welcome patient in the office, made copies for doctor, Place ultrasound censors on patients with

muscle injuries, process payments.

Education

2008-2010 Harris School of Business Wilmington, DE

Medical Assistant - 900 Hours – Honors Highest GPA Diploma

Anatomy and Physiology Personal Psychology Phlebotomy

Pharmacology Medication Administration CPR/First Aid/AED

Clinical/Office Procedures Laboratory Procedures OSHA/HIPAA Training

Medical Records Management Medical office Management Infection Control & Hazard

Hour Course of Study – Completion: October 2011

Anatomy and Physiology Personal Psychology

Pharmacology Infection Control & Hazard Communication

Phlebotomy Medication Administration

Clinical/Office Procedures Laboratory Procedures

Medical Records Management Medical office Management

OSHA/HIPPA Training CPR/First Aid/AED

CERTIFICATIONS

CPR/First AID/AED National Safety Council

Blood borne and Airborne Pathogens National Safety Council

Reference are available on request.

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