Customer Service Data Entry

Reonea N. Seals

**** ******** ** **.

Cleveland Heights, OH 44118

216-***-****

********@*****.***

Education

Cleveland State University, Computer Information Science, Cleveland,

OH

September 2011 - Present

Cleveland Heights High, Cleveland Heights, OH

September 2008 - June 2011

GPA 3.5

Additional Information

Experience

Office Clerk II

June 2013-Aug 2013

Eaton Corporation (ManPower), Beachwood, OH

• Moved files from eRoom/Excel to SharePoint

• Improved SharePoint site

• Data Entry

• Filing/Scanning/Copying

• Oracle business system

• AP/AR

• Quickbooks

• Light bookkeeping

Customer Service Representative (On Call)

Aug 2012- present

Catastrophe Management Solutions, Hudson, OH

• Receiving first notice of loss inbound calls

• Making initial outbound contact calls and follow-up calls to Insured

• Tracking claims process and compliance

• Researching prior losses

• Notifying and updating agents

• Monitoring faxes and e-faxes for proper distribution

• System and software in-house training

• Prompt technical support

• Resolving customer complaints/escalations

Sales Associate/ Photographer

Feb. 2012-July 2012

Portrait Innovations, Mayfield Heights, OH

• Front desk duties, taking/ scheduling appointments, answering phones.

• Provides customer service

• Cash management

• Addressing customer complaints

• Portrait manufacturing

• Selling/upselling portrait packages

• Maintain high sales average

• Data Entry

• Outbound/Inbound calls

• Sales based performance

Executive Administrative Assistant

July 2009- Feb.2012

Mills & Bryant Tax Service, Cleveland, OH

• Assumed receptionist and clerical duties, i.e. answering phones, taking

messages, routing calls

• Monitored inventory

• Prepared various documents/statistical reports

• Data entry

• Filing

• Provided direct support to CEO

• SAP

• Managed executives daily activities and made travel arrangements

• Payroll

• Invoicing

• AP/AR

• Bookkeeping

Skills

• Data Entry

• Customer Service

• Oracle

• Administrative/Clerical

• Inbound/Outbound Calls

• MS office i.e. Excel, Word, Access, PowerPoint

• 45 WPM

• Knowledge of Medicaid and Medicare

• Med D certified

• SAP

• Payroll

• Lotus Notes

• SharePoint

• Photoshop

Activities & Interests

Power of the Pen, Science Olympiad, Community Awareness Groups, Basketball,

Volleyball, Tennis

Awards

Fleet Reserve Association (Branch 17) "What My Vote Means To Me" Essay Contest,

First Place, 2005-2006

Honor Roll, Cleveland Heights High School, Sophomore, Junior and Senior Years,

2008-2011

References upon request.

Contact this candidate