Customer Service Technician
Resume:
*** ********** ***, ***. ****, Greenville, SC ****7 ******************@*******.***
646-***-**** ******************@*******.***
Valiant Brown
O b jec t ive
An innovative, reliable, and highly motivated recent graduate of a reputable
Nissan/Infiniti Technician Training program and current enrollee within a Machine Tool
Technology Program with the ability to work effectively on a team as well as
independently, excellent communication and organizational skills, the ability to
multitask and prioritize, and the drive to complete all tasks in a timely manner.
E x pe r ie nce
3/5/2011 – 2/13/2012
Crown Nissan Dealership
Greenville, SC
Au tomot ive Se rv ice Techn ician
Diagnosing, repairing, servicing, and performance testing of customer and dealer
owned vehicles are the core duties, while miscellaneous duties include: maintaining a
clean and safe work environment, working as a team to complete jobs, acting as
preceptor to new hires, providing quality customer service, and continuing education
through dealer-required classes.
1/4/2009 – 12/13/10 GT Greenville, SC
FSH
Commun i t y Assistan t/ Residen t Assistan t (CA/RA)
Performing duties in the leasing office (i.e. answer phone, greet public, make copies,
fax, filing, processing mail, accepting payments, cleaning clubhouse building and
restrooms, etc.).
Providing tours, accepting applications, and assisting in promotional events including
lease renewals.
Handling resident emergencies, supervising a group of 68 residents, and enforcing
property lease, policies and regulations.
Planning and organizing residents’ programs/activities based on themes, needs or
interests of residents.
6/13/2000–10/9/2007
Brown Speed Engineering
Trelawny, JA/WI
M a n age r/O w ne r
Duties included: managing and supervising employees; preparing payroll; providing customer service;
overseeing the organization of the shop; enforcing disciplinary action when necessary; maintenance and
servicing of vehicles.
11/1/1999–11/13/2007
Magic Car Care
Montego Bay, JA/WI
Fo reman/Supe r v isor
Duties included: detailing/diagnosing of vehicles; coordinating jobs from other companies; supervising
and training employees; providing customer service.
E d uca t ion
May ‘12 -- Present Greenville Technical College Greenville, SC
Associa te’s Deg ree i n M ach i ne Tool Technology
Third semester currently
Aug. ’07 – Dec. ’10 Greenville Technical College Greenville, SC
Associa te’s Deg ree i n Automot ive Technology
Awarded Nissan /Infiniti Scholarship; GPA 3.8
Dr. Brister’s Minority Leadership Scholars Program (for participation in a training seminar); Automotive
Service Excellence Certification (Master Automotive Technician); President’s List (Fall ’07, Spring ’08,
Summer ’08, Fall ’08, Fall ‘09)
G reenv i l le Techn ical College Buck M ickel Cen te r
Team Development – 0.4 C.E. units (4 hours of instruction)
I n te r ests
Working on cars and making things with my hands is my passion. My introduction to
automobiles occurred in Jamaica when I was a young boy; I became fascinated
immediately. I ran my own business for seven years in Jamaica, at which time I decided
to move to the U.S. and pursue my education goals. Before I enrolled at GTC, I attended
Cornwall Automotive Training Institute where I received my Certificate in Automotive
Technology. I would service, maintain, detail, and repair cars all day long at school, only
to turn around and do it all over again in my spare time. I enjoy helping others out,
whether it is teaching fellow students or coworkers about troubleshooting automotive
problems or offering my abilities in repairing automotive problems when I am able.
Currently, I am enjoying the new knowledge I am gaining within the MTT Program. It is a
challenge which I have fully embraced. I am looking forward to what lies ahead for me
professionally within this new career path I have chosen.
R efe re nces
Wesley A. Stepp
201 Applehill Way
Simpsonville, SC 29681
Years of Acquaintance: 5 years
Keith Walker
1588 S. McElhaney Road
Greer, SC 29651
Years of Acquaintance: 6 years
Ricky Cooke
181 Circle Drive
Mauldin, SC
Years of Acquaintance: 6 years
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