Customer Service Manager

James (Jay) Ruth

? * Dry Fork Court ? Simpsonville, South Carolina 29680 ? 864-***-**** ?

*************@*****.*** ?

ELECTRONIC ENGINEERING TECHNOLOGY

Offering academic experience in installation, troubleshooting, repair,

programming and calibration

Energetic new graduate seeks a progressive role in engineering,

maintenance, or specialized technical support function.

EDUCATION AND CERTIFICATION

Associate of Science - Electronic Engineering, May 2013

Concentration: Electronic Engineering Technician, Greenville Technical

College, Greenville, SC

AREAS OF KNOWLEDGE

Programmable Logic Controllers Relay Logic & Programming Technical Support

(PLCs)

Schematics & Troubleshooting Electrical & Electronic Retail & Customer

Equipment Service

Equipment Maintenance & Repair Laboratory Quality Processes Safety & Training

PROFESSIONAL EXPERIENCE

Radio Shack Assistant Manager Feb.

2008- August 2009

. Processed shipments delivered in store and shipped out from store

Union, SC

. Displayed excellent customer service and trained new employee's

LENS CRAFTERS (OF LUXOTTICA)

MARCH 2010 - CURRENT

LAB TECHNICIAN

GREENVILLE, SC

Market leader in optical retailing for 30 years with more locations across

America

. Produce quality eyewear through utilizing the Quality Manufacturing

Program: selecting lenses, marking, taping, locking, generating, fining

and polishing, coating polycarbonate lenses, first (surface) inspecting,

finish layout and blocking, making a frame pattern, edging, tinting and

UV coating, grooving, hardening and drop-ball testing, safety

monogramming, mounting and final inspecting

. Responsible for basic operation, cleaning and ongoing maintenance of

laboratory tools and equipment using established QMP maintenance

procedures and calendars

. Displayed attentiveness to detail with all measurements, calculations,

equipment settings and defective products

. Taken initiative to notice and follow-up on discrepancies; suggests

improvements; recommends solutions and does what is necessary to ensure

customer satisfaction

. Comply with all safety/regulatory requirements ensuring

supplies/chemicals are stored and used per chemical safety program. Keeps

management informed of potential safety opportunities

. Trains and assists co-workers who have questions or problems; cooperates

readily in group efforts

TECHNICAL PROFICIENCIES

Microsoft Office Suite - Word, Excel, Access and PowerPoint

ATTRIBUTES

INDUSTRIOUS ? QUICK STUDY ? ANALYTICAL ? TROUBLESHOOTER ? GOOD

INTERPERSONALSKILLS

AUXUILLARY EXPERIENCE

Currently serving as part-time volunteer in global Bible educational work

for the past 10 years

Contact this candidate