Administrative Assistant Customer Service
Resume:
D E RESE B I T TO
TH
W EST S TREE T
N EW Y ORK, NY 10027
d *******@*****.***
******-*****@******.***************.***
OBJECTIVE To obtain a position in the Administration Field that will enable
me to utilize my interpersonal, organizational and communication skills, and provide an opportunity
for me to be an asset to my employer
EXPER I ENCE
U S Bail Department/CSI Investigation School QUEENS, NY
5/11-5/13
INTERN ADMINISTRATIVE ASSISTANT
Examined documents requested and compliance information received
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Prepared and processed legal documents such as complaints, and in house hearing exams
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Reviewed legal publications and performed database searches/ Client interviews, Collected
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information on cases as need
Analyzed and review documents, and follow up with reports
•
A lbany, NY
11/11-2/12 F E MA- DEPART M E N T OF H O M E LAN D SECUR I TY
L EGAL ADM I N ISTRATIVE ASSISTANT to OFFICE OF CHIEF COUNSEL
Supervised tracking system daily for privacy act of 1974
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Indexed ERO confidential spread sheets/ prepared disclosure for Annuity waivers
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Researched several federal rules& regulations for FEMA/ provided summary for
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results
Conducted brief government ethics orientation for new FEMA employees weekly
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STAFF M ARK AGENCY NEW YORK, N Y
03/10- 12/10
I MPACT COMMUN ICAT IONS- M EDIC AL REGISTRATION COORDINATOR
• Collaborated with internal departments to provide updates on meetings,
registrations, or clients questions
• Monitored e-mails and voicemails to ensure response within a timely manner
• P rocessed registration via telephone, e-mail, and on-line, including
confirmations
• P rovided a high level of customer service, in complaints, concerns, and
p roblem solving
B RONX D ISTR ICT AT TORNEY O F F I CE B RONX, NY
02/08- 11/09
COMMUNI TY SERVICE AIDE
• Coordinated applications and hiring process for all Bronx Assistant District
A ttorney’s; law school interns, and student legal assistants and paralegals
• Supported operations department when needed, Prepared employment packets
• Entered and updated data, scheduled client interviews, and assisted with
background checks
• Assisted Administrative Assistant District Attorney with Court related legal
t asks
PARSONS BR I NKER HOF F
01/07-1/08 N EW
YORK, NY
O FFICE ASSISTANT
• Computed and process invoices in oracle system for accounts payable
• M anaged and created several projects in excel and word
• O rganized and completed various forms for supplier entry, updated certificate
of payment request, and authorization to proceed for accounts receivable
• H andled signed and sealed documents for legal project managers
E D UCAT ION
B ERKELEY COLLEGE, NEW YORK, N Y
A .A.S. PARALEGAL DEGREE - GRADUATED - 9/2013
K ATHAR I NE GIBBS SCHOOL, N EW YORK, NY
L EGAL EXECUTIVE ASSISTANT DIPLOMA - 2007
SANFORD B ROWN I NST I T U T E, N EW Y ORK, NY
CERTIFIED / REGISTERED M EDICAL ASSISTANT - 2001
SK I L LS : M icrosoft Office Word, Excel, Power Point, Cit rix program, Sales Force program,
P roblem solving, Data Organization, In terpersonal Skills, Data Management, Research,
and Basic Knowledge of Legal and Medical terminology
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