Customer Service Sales

Julia Kaye

619-***-**** ********@*****.*** Long Beach, CA

Professional Profile

Extensive professional experience in cosmetic counter management, makeup artistry and

customer service. Consistent performance in driving sales in the retail and department store

setting. Formal training from leading industry artists in theatre, street and HDTV makeup.

Proven track record in achieving and surpassing sales goals resulting in increased revenue and

superior customer service. Conducted lessons and application for television and stage as a MAC

Pro Makeup Artist. Managed supply ordering for MAC Pro Training Facility. Well organized

while managing multiple tasks in a fast paced environment.

Qualifications Summary

■ Outperformed sales goals by 10-20% resulting in $15 - $30,000 in additional revenue.

■ Developed long term loyal customer base through quality customer service.

■ Proven ability to set and achieve team and personal sales goals.

■ Efficient customer follow up, enhancing new product sales and building loyalty.

■ Professionally trained in print makeup, contour, shading, and color theory.

■ Strong ability to build relationships with customers, co-workers and management.

■ Makeup seminar educator n new trends and products resulting in increased sales.

■ Highly skilled knowledge of skin tone variety and blending techniques to cover bruises,

scars and hyperpigmentation.

■ Proficient in Microsoft Office, Microsoft Outlook, light powerpoint and excel.

Ability And Skills Summary

■ Microsoft Office ■ Problem Solver ■ Computer Literate

■ Microsoft Outlook ■ Entrepreneurial Spirit ■ Communication Skills

■ Counter Management ■ Team Leader ■ Staff Training

■ Goal Management ■ Merchandising ■ Stock Management

■ Goal Achievement ■ Organizational Skills ■ Customer Service

■ Retail Sales ■ Multi Tasking ■ Sales Specialist

Julia Kaye - continued

Experience

Nordstrom, Santa Ana, CA 6/2013 - Current

Kiehl's Counter Manager

■ Providing excellent customer service and customer follow up

■ Promoting brand awareness by consistent communication with staff and customers

■ Maintaining proper stock levels and cleanliness

■ Keeping product merchandising current

Neiman Marcus, San Diego,CA 7/2006 - 8/2012

Guerlain Counter Manager

■ Provided excellent product knowledge and customer service resulting in client loyalty

■ Consistently achieved team and personal sales goals enhancing projected sales goals

■ Organized and conducted product knowledge and brand awareness training events

■ Increased product exposure by executing successful Spa and National Artists’ Events

■ Accurately performed damaged merchandise tracking and out of stock request

Mac Cosmetics, San Diego, New York, Los Angeles 3/1996 - 6/2006

Retail Makeup Artist, Mac Pro Makeup Artist

● Provided excellent customer service and makeup application and demonstration

● Outperformed team and personal sales goals and consistently achieved team bonuses

● Performed damaged merchandise tracking, out of stock requests and tester ordering

● Conducted lessons and applications for Mac Pro Members for television, film and stage

● Assisted Key Artist for New York Fashion Week

● Efficiently managed the supply ordering for training facility

● Responsible for accurate new product sell through tracking and recording

Contact this candidate