Customer Service Security

Sean A. Carroll

Phone: 716-***-****

Email: *************@*****.***

Education

A.S.A. College, Brooklyn, NY

A.O.S. in Network Administration & Security

Expected Graduation: January 2014

Professional Skills

Knowledge of Operating systems, Microsoft Word, PowerPoint and Excel,

Troubleshooting computer hardware and software, Peripheral Equipment,

Customer Service, Problem solving, Data entry, Cashier experience,

Impeccable Interpersonal skills, Telecommunication, Social Networking,

Security experience

Summary of Qualifications

I have experience working in many fields: security, customer service, .

However I am able to adapt very well to high-pressure situations when

involving any roles. Which I believe would make me capable of handling any

role with professionalism and efficiency. Due to my leadership skills and

ability to work as a valuable team member, I would be a beneficial asset to

the company. With problem solving skills and a talent for thinking on my

feet gives me the capacity to take on difficult projects and meet

deadlines.

Certificates

Security Guard License- July 2013

Employment History

Self

Freelance Computer Technician

Brooklyn, NY March 2010-

Present

. Execute repairs, troubleshooting, assembling computers, Installing

software and operating systems on clients' computers and instructing

clients on proper computer maintenance

Security Guard

Always Ready & Reliable

Brooklyn, NY July 2013-August

2013

. Performed area checks, logged exits and entrances of the building in

the log book

. Secured residential area, checked IDs, maintained building

surveillance

King Teleservices

Brooklyn, NY March

2012- May 2013

Customer Service Representative

. Interacted with more than 100 clients on a daily basis, obtained and

recorded client information for the database.

Staples

Brooklyn, NY July 2012-

September 2012

Easy Technology Associate

. Performed basic technical system diagnostics and upgrades on

customers' technology.

. Determined and demonstrated understanding of the customers' needs by

delivering EASY sales and services.

. Provided an inviting environment for the customers by maintaining a

neat and clean department.

Subway Restaurant,

Long Island City, NY November 2010-July

2011

Sandwich Artist

. Prepared food neatly, accurately and quickly; while adhering to proper

food handling, safety and sanitation standards, provided customer

service, interacted with guests, and performed cashier duties.

. Demonstrated a complete understanding of menu which resulted in

satisfied customers.

A.R. & R. Security,

Bronx, NY July 2009- February 2010

Security Guard

. Logged residents and guests in/out of the building, responsible for

the log book.

. Secured the building with consistent vertical checks every 20

minutes.

Contact this candidate