Customer Service Manager

Charles A. Johnson

*** **** **** ****** #****

New York, NY 10036

646-***-**** ***********@*****.***

HIGHLIGHTS OF QUALIFICATIONS:

> Recovery group facilitator (coping skills, denial, relapse prevention,

life skills, men's group, substance abuse education, anger management)

> Experienced intake and outreach coordinator

> Computer literate (Word Perfect, Windows, Microsoft Office, Internet,

DOS)

> Certified drug testing technician

> CASAC eligible: over 400 hours of educational training and 6,000 hours

of paid supervised work experience in the field of alcohol and

substance abuse counseling.

WORK EXPERIENCE:

Manhattan Salvation Army, ARC, Manhattan, NY

Senior Sales Representative/Assistant Store Manager (9/10-4/13)

Responsibilities included opening and closing the store in the

manager's absence, supervising 4 store workers, loading and unloading

trucks, sorting and hanging clothes, working the cash registers, and

providing excellent customer service.

House Supervisor (1/10-9/10)

Responsibilities included supervising 2 house managers and completing

administrative work and scheduling using Microsoft Office suite and

Windows.

Salvation Army Rehabilitation Center, Newark, NJ

Counselor (10/07-7/09)

Responsibilities included counseling an average caseload of 35 to 40

beneficiaries, facilitating 2 groups weekly (Pitfalls/Money Management

and Budgeting), holding a minimum of 5 sessions daily and completing

all paperwork in a timely manner.

Intake Coordinator (5/06-10/07)

Responsibilities included telephone screening, drug/alcohol testing,

formal interviewing, processing individuals into the program, working

to keep the house as full as possible, networking with detox units and

hospitals, and facilitating 2 groups per week.

House Manger (7/05-5/06)

Responsibilities included overseeing the operation of a residence

housing 90 men, utilizing counseling, conflict resolution, and problem

solving skills, and upholding residence rules.

Project Renewal Outpatient Clinic, New York, NY

Alcohol/Substance Abuse Counselor (5/00-5/03)

Responsibilities included overseeing an average caseload of 25

clients, facilitating 3 treatment groups weekly, conducting weekly

outreach visits, and completing all state-required paperwork in a

timely manner.

EDUCATION:

General Equivalency Diploma, Minneapolis, MN (1976)

Dover Business College, Paramus, NJ (1993)

Computer Systems Training Certification, IBM AS400, IBM Mainframe

Syva ETS Drug Testing Technician, New York, NY (1998)

Outreach Project CASAC Training Center, Richmond Hill, NY

400 Hour of CASAC Training - certificates received

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