Customer Service Manager

Janine Dawson

**** * ******* ******

Chicago, Illinois 60618

*********@***.***

773-***-****

Summary of Qualifications

. Dependable, detail-minded, results-oriented

. Computer experience. Microsoft Word, Excel, PowerPoint, and Outlook

. Multi-tasker. Able to balance competing priorities

. Effective communicator. Polished telephone, interpersonal, and writing

skills

. 40 wpm

Work Experience

Personal Assistant/Account Manager, Omar Vega, Chicago, Illinois,

2008-2011.

. Provided continuous, high quality support

. Prepared/managed budget, tracked expenses and created monthly

expense reports

. Managed accounts receivable/payable

. Scheduled appointment and book all travel needs

Passenger Service Agent, American Eagle Airlines, Pensacola, Florida,

2006-2007.

. Cross-trained to work the ticket counter, including passenger

check in and ticket sales, gate operations and baggage services

. Dealt with customer service concerns and complaints, by phone and

in person

. Preformed general office functions, including accounting and

ordering supplies

. Created passenger air travel reservations

. Assisted in the training of new passenger service agents

Receptionist/Assistant, Information, Tours and Travel (ITT), Naples,

Italy, 2003-2006.

. Scheduled and greeted customers; answered telephones; purchased

supplies and performed data entry

. Performed cashier duties as well as limited bookkeeping

. Provided administrative support to Department Administrator and

Administrative Manager

Administrative Assistant, That Computer Guy, Virginia Beach, Virginia,

2001-2002.

. Preformed multifaceted general office support

. Prepared various reports, transaction summaries, and

administrative detail forms

. Scheduled clients, prepared invoices, ordered supplies and parts

. Compiled data from records and prepared reports for tax and

payroll purposes

. Created a computerized customer database while upgrading office

filing system

. Developed advertising campaigns targeting the select customer

base

Career Education Catering Class, Frank W. Cox High School, Virginia

Beach, Virginia, 2002-2003.

. Planned, coordinated and assisted in the preparation of all food

and beverages

. Developed marketing campaigns to increase the visibility of the

program and fund raising opportunities

. Managed six students within the program, oversaw their work and

progress, ensuring deadlines were met

. Calculated costs and ordered supplies for all project

Education

Advanced Studies Diploma, June 2003, Frank W. Cox High School, Virginia

Beach, Virginia.

Online College Course Work, Columbia Southern University, Orange Beach,

Florida.

Contact this candidate