Customer Service Data Entry

Kaeneth Dayao

**** ******* *** *** #*

Los Angeles, CA 90034

650-***-**** -- ********@*****.***

College graduate seeking a clerical and/or administrative position that will allow me to utilize my multi-tasking and

organizational skills

SKILLS AND QUALIFICATIONS

• Over 2 years of customer service, cash handling, and team work experience

• Experienced in assisting large crowds of customers in a single shift under limited supervision

• Comfortable working in busy, fast-paced environments

• Experienced in data entry and administrative duties within a busy office environment

• Proactive and self-motivated: fast learner; able to implement decisions and set effective priorities to

achieve both immediate and long-term goals.

• Experienced in handling large amounts of cash and accurately balancing out cash drawers

• Excellent verbal and written communication abilities. Proven interpersonal skills, having dealt with a

variety of diverse customers and different levels of management

• Advanced computer knowledge; proficient in Microsoft Word, Excel, PowerPoint, Access, and Outlook

• Proven problem-solving and decision-making skills; able to quickly solve problems

EDUCATION

University of California, Irvine

Bachelor of Arts in Business Economics (June 2012)

WORK EXPERIENCE

Los Angeles Dodgers, Fan Service Representative (March 2013-present)

• Listen to customers, resolve complaints, and answer customer questions in-person or by phone

• Perform random acts of kindness to fans visiting Dodger Stadium

• Assist manager with daily office duties (respond to emails, transfer phone calls, data entry, etc.)

• Work with other departments (ushers, ticketing, concessions, etc.) to resolve customer complaints

• Promote upcoming Dodger events such as promotional giveaways and player autograph signings

• Enter, organize, and update information in the ISS database and in Excel spreadsheets

• Dispatch security, first aid, maintenance, and transportation to stadium locations by radio or phone

• Monitor and direct fans to various locations throughout Dodger Stadium

University of California, Irvine, Guest and Event Services (April 2010-June 2012)

• Managed cash flows and profits; handled customer cash and credit transactions (receipts, refunds, etc.)

• Provided information to visitors, students, faculty, and staff (parking policies, event information, etc.)

• Sold parking permits to university students, visitors, faculty, and staff

• Answered customer questions and resolved customer problems in a professional manner

• Assisted supervisors with daily office duties and trained new employees

• Collected data that helped estimate how many visitors and students park in the university parking

structures daily

• Valet attendant; parked cars for VIP guests during university events

• Transported visitors with physical disabilities to event locations using department vehicles

San Francisco Department of Elections, Pollworker (Nov 6, 2007 and Feb 5, 2008)

• Assisted voters in their polling place (checked-in voters, gave voting ballots, answered voter questions)

• Served as voting machine attendant (explained to voters on how to operate voting machine)

HONORS/AWARDS

• 2008 Presidential Award for Academic Excellence

• Dean’s Honor List at the University of California, Irvine

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