Customer Service Assistant

ASHLEE WHITWORTH

*** ******** ** . *'Fallon, MO *3366

CELL PHONE 636-***-****

**********@*****.***

Objective Statement

Seeking a position with a growing organization to make a positive impact on

revenues, and experience long term career growth.

Opportunity leading to eventual management in the Human Resource field.

Education And Training

St. Charles Community College, Cottleville, MO

60 Gen Education College Credit Hours, 2008-2012

GPA 3.8/4.0

University of Phoenix, St. Louis, MO

. Degree - BA of Business with concentrate on Human Resource,

Anticipated Graduation Date Dec 2014.

Employment Experience

Care Club Senior Day Services St Charles, MO

Mar

2013-July 2013

Elderly nursing daycare

Certified Nurse Assistant

Company closed the doors in July 2013.

Above & Beyond Home Care O'Fallon, MO June 2010-Aug 2011

Elderly nursing home health care

Certified Nurse Assistant

. Provided compasion and companionship.

. Assessed patient status and notify physicians of clinical changes.

. Interacted with departments regarding patient care.

. Educated patients/families on health care needs, conditions, options

etc.

. Evaluated staffing requirements including supervisory visits.

. Maintained patient charts and confidential files.

National Healthcare St. Charles, MO Aug 2008-May 2011

Skilled Nursing Facility

Certified Nursing Assistant

. Implemented patient care for up to 12 patients per section.

. Provided compasion and companionship.

. Assessed patient status and notify physicians of clinical changes.

. Interacted with departments regarding patient care.

. Educated patients/families on health care needs, conditions, options

etc.

. Provided assistance to Nursing Manager in vitals and charting.

. Maintained patient charts and confidential files.

Alltel Communications Phoenix, AZ June 2007-Aug 2008

Call center for cell phone company which has been bought out by Verizon

now.

Financial Service Rep

. Answered inbound phone calls, greeted clients, and scheduled payments.

. Ability to set up and approve payment arrangements.

. Interacted with many software applications at one time.

. Responsible for customer service.

. Interacted with business account clients.

Winner, Outstanding Customer Service Rep.

Technical Skills

Thorough knowledge of Microsoft Word and Excel.

Windows Vista; MS Word, Excel, PowerPoint, Internet research

References

References Provided Upon Request

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