Customer Service Data Entry

Professional Summary

o Excellent organizational, Data entry, administrative, analytical,

communication, and time management skills

o Proven ability to prioritize and accomplish goals accurately and in a

timely manner

o Demonstrated ability to multi-task in a fast paced environment

o Proficient in MS Office Suite.

Technical Summary

M S Office, Word, Excel, Internet, Outlook, Spreadsheets, PowerPoint,

SharePoint and SAP

Professional Experience

May 2011 - Present Whole Foods Market Madison, NJ

Customer Service - Data entry (Part time)

. Provides excellent customer service, efficiently and accurately

completing sales and service transactions

. Prepares and sorts documents, and identifies and interprets data to be

entered

. Prepare documents to be send out for scanning

. Responsible for a timely and accurate processing of orders

. Utilized MS Excel for all the entries.

May 2012 - Jul 2012 Chartis Insurance Berkeley Heights, NJ

Data Entry Clerk: Underwriting Department

. Responsible for developing and typing documents

. Entered data from various source documents into the computer system for

storage, processing, and data management purposes

. Open all mail delivered to the File Room/Mail Room.

. Scanned all Mails

. Run daily reports as required for sales

Apr 2012 - May 2012 UMDNJ Newark, NJ

Data Entry - Customer Service

. Responded to and routed all incoming phone calls with high accuracy

. Responsible for Documentation, Filing, spreadsheets, and photocopying

. Prepares and sorts documents, and identifies and interprets data to be

entered

. Responsible for daily data entry to Create and update Excel sheets

Aug 2006 - Feb 2012 Crum & Forster Insurance Morristown, NJ

Data Entry - Operations Clerk: Underwriting Department

. Initiated the process for transactions such as endorsements,

cancellations and audits by entering into tracking spreadsheets and/or

creating tasks and assigning to the appropriate parties

. Duties include updating spreadsheets, posting payments

. Responsible for updating customers account for each billing cycle

. Responsible for prepare PowerPoint presentations

. Provided administrative and general clerical support to ensure efficient

operation of the office

. Operated multiple-call telephone switchboard console and routed calls to

the appropriate person or location within the corporate office

. Maintained service standards through regular contact with agents and

brokers by timely response to agent and broker requests

. Communicated with customers to confirm or obtain data, needed for timely

and accurate servicing

. Answered incoming calls and directed those calls to the proper parties

. Software utilized: MS SharePoint, PowerPoint, and Excel.

May 2006 - Aug 2006 AIG Insurance Berkeley Heights, NJ

Claims & Data Assistant

. Provided claim and clerical support to Managers and Directors including

photocopying, filing, spreadsheets, processing system payments, and

maintaining files

. Compiles, sorts, and verifies accuracy of data to be entered

. Developed a data-entry, error-reduction plan in order to minimize or

eliminate errors on records

Jan 2006 - Jul 2006 Champion Mortgage Parsippany, NJ

Switchboard Operator

. Reviewed and updated customers account information

. Ensured strict confidentiality of customers records and information

Prudential Insurance Livingston, NJ

Underwriting Technician (Data Entry)

. Verified accuracy, validity, and completion of transcribed data and

updated information as needed

. Input all new claims and requests for coverages into system

Education

> Drake College of Business

Medical Office Technology

> Orange High School Orange, NJ June 1998

High School Diploma

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