Customer Service Development

Paki Wade

***** ******* **** ********, ** *****

Phone:510-***-****

********@*****.***

Employment Experience

Yancy Life Transition Center

October 2008 - August 2013 Business Development/Instructor

Houston, TX

Probe and secure school contracts for placement of academic tutors.

Instructing students in academic subjects to assist in increasing student

knowledge in preparation for future advancement. Preparation of academic

curriculum in co-ordinance with regulations and guidelines. Assist students

in accruing essential problem solving and interpretation skills needed to

further education. Continual interaction with current staff in developing

additional strategies for student success. Prepare students for state

T.A.K.S. exam. Continual contact and education of non-existing client base

in regards to tutorial and after school enrichment programs. Discuss in

detail, with all potential clientele, school and student qualifications in

regards to company's educational expectations and goals.

Orbring, LLC.

May 2012 - January 2013 Warehouse Assistant/Material Handler

Houston, TX

Order pulling, sorting, weighing and labeling of packages for outbound

delivery. Daily use of FedEx Shipping, Amazon and Big Commerce

websites for accurate and timely delivery. Processing and of all inbound

and outbound freight for tracking purposes and inventory control.

Repeatedly lifting of packages ranging from 15-100 lbs., while transferring

to their proper destination for shipping. Use of forklift to transfer pallets

exceeding 100 lbs. for shipping. Coordinate freight shipping for timely

delivery using FedEx(Ship Works) computer systems in coordinance with

FedEx Ground and trailer departures. Preparation of daily reports involving

inventory and product control. Maintain warehouse and office cleanliness

through janitorial and maintenance tasks.

Key Legal Service

January 2002 -October 2008 Sales/Business Development

Richmond, CA

Responsible for daily business development through marketing,

telemarketing, cold calling,B2B cold calling, outside/inside sales and group

informational presentations. Develop and implement various marketing

strategies to build existing client base. Assist in preparation and distribution

of legal documentation. Participation in court filings and hearings.

Processing of daily incoming business inquiries, customer service, data

entry, filing and book keeping responsibilities. Provide courier service to

local law offices. Dispatching and management of a group of 3-5 process

servers in regards to courier service, territory management, pick-ups and

all deliveries. Hands on process serving, stakeouts, legal advice and

records/accounts processing.

Federal Express

September 1999 - November 2006 Team Leader/Material Handler

Oakland, CA

Responsible for unloading inbound freight by unloading airplanes and

inbound freight trucks. Separate freight by destination and sorting of

packages for shipping. Weighing and labeling of packages for outbound

delivery. Scanning and use of FedEx computer systems for accurate and

timely delivery. Processing and of all inbound and outbound freight for

tracking purposes and inventory control. Repeatedly lifting of packages

ranging from 15-100 lbs. while transferring to their proper destination for

shipping. Use of forklift to transfer packages exceeding 100 lbs. for

shipping. Coordinate freight shipping for timely delivery using FedEx

computer systems in coordinance with airline and trailer departures.

Maintain warehouse cleanliness through various maintenance and janitorial

tasks.

City of Oakland

July 1996 - January 2002 Youth Sports/Event Coordinator

Oakland, CA

Responsible for development and coordination of youth sports and

recreational activities and programs. Development of business

development and sponsorships through fundraising, marketing,

telemarketing and presentations. Responsible for development and

coordination of after school and/or summer programs for youth

academic and personal development. Develop and maintain sports

sponsorships through active promotion of all youth sports and aquatics

programs throughout the community. Interaction with youth in implementing

various strategies to enhance personal and social development through

coaching, teaching and educational workshops. Training and development

of all new employees.

Business References

Caroline Chong/Orbring, LLC. 713-***-****

Tanisha Blanchard/Federal Express 510-***-****

Michael Tiggs/Yancy Life Transition Center 713-***-****

Contact this candidate