Customer Service Technician

Widner Soulouque

**** ********* **** ****** ** **712 . 321-***-****. Email:

********@*****.***

Objective: Field Service Engineer/ Technician

PROFESSIONAL PROFILE

. Goal-oriented professional with more than 10 years of

progressive accomplishments in

problem solving leader, who thinks logically, values

creativity, and cares about people.

. Enthusiastic communicator, eager to learn, meets new challenges,

and assimilates new concepts and ideas quickly.

. Positive self-starter, with accelerated skills in organization

and planning.

. Personable achiever, with outstanding analytical skills and

attention to detail.

. Motivated team player, dedicated to excellence in service and in

building relationships.

AREAS OF EXPERTISE

. Project Management . Management Support

. Conflict Resolution . Networking

. Electronic Systems . Customer Service

. Problem Solving . Training

. Windows XP . Technology

. Troubleshooting

. Software/Hardware

PROFESSIONAL BACKGROUND

. Certified Technician (Arcade)

. Recognized by Operation Manager for "Outstanding Professionalism

and Efficiency."

. 100% achievement of all assigned goals and objectives through

developing a specific plan of action.

EDUCATION

. BA in Technical Management/Human Resource / Project

Management, DeVry University, Orlando, Florida,

. AS in Electro-Mechanical Engineering, DeVry Institute, North

Brunswick, New Jersey

. BA in Communications, Union College, Elizabeth, New Jersey

EXPERIENCE

. Snack Time Vending Delivery Driver/ Trainer

Jun 2008-Present

Longwood, FL Manage: Sales, Deliver to multiple

Customers, Customer service, Supervisor

. Schenck, Inc. Trainer/Delivery

Dec 2004 - Feb 2008

Orlando, FL : Training

Relocation, Problem Solving,

Client Relations,

Deliver to 20- 30 customers, Employee

Training

.

William Amusement/ Field Technician

Oct 1998 Aug 2004 Ameritron Inc.

Managed: Troubleshooting, Networking

Reorganization

Orlando, FL Installing hardware and

software, PC repair,

Worked independently, Trainer

. Union County Head Start Family Social

Service Supervisor Sep 1994 - Oct 1998

Elizabeth, NJ Managed: Supervised 7

employees, Relocation to FL

Training employees, Family assistance,

Community interaction, Social services

Case worker 50 to 80 children, Speech

Therapy

Assistant, Advocate for teens

pregnancy,

Juvenile Justice, Community

Liaisons.

.

Widner Soulouque

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