Human Resources Manager

Jessica Docken, M.A., SPHR

Director of Human Resources

*************@*****.***

Summary

Results Driven Human Resources Leader

My approach to human resources centers around my strengths of working successfully with people combined

with a strong aptitude for analytics. HR initiatives have to make sense to employees, but also have to make

sense for the bottom line. I am passionate about creating win-win opportunities for all stakeholders!

Areas of Expertise:

Workforce Planning

Executive Partnerships

Recruiting

Legal/Risk Mitigation

Building Ethical Workplaces

Employee Engagement

Policy Design & Administration

Analytics

Strategic Planning

Benefits & Compensation

Wellness Programming

International Human Resources

Affirmative Action

FLSA

ADA

Worker's Compensation

HIPAA

Anti-Harassment

Non-Discrimination

Employee Coaching

Supervision/Management

Experience

Senior Corporate Human Resources Manager at Communications Systems, Inc.

November 2007 - September 2013 (5 years 11 months)

Report to: VP of HR; Staff: 2 HR Managers, 1 HR Generalist, 2 Administrative Staff

Page1

Implemented corporate-wide wellness initiative, resulting in increased employee health and decreased rate

renewals year-over-year, including zero-percent rate increase in 2012.

Utilizied employee survey data and feedback during small group meetings with employees to develop and

roll out employee recognition and rewards program to all business units. Provided training to supervisors and

managers on use.

Proposed addition of a Corporate Sr. Recruiter to source talent for all business units. During first year saved

the organization more than $80,000 in placement fees.

Successfully collaborated with overseas legal and HR experts to mitigate high-risk employment issues.

Countries include: UK & Wales, Mexico, Germany, France, Sweden, Costa Rica.

Created visual map of HR strategic focus areas and accompanying initiatives that align with corporate goals.

Recommended and implemented monthly HR meetings and developed HR project tracking spreadsheet (in

lieu of an HRIS resource).

Provided HR Managers, supervisors, and executive team with counsel on employment law issues such as

FMLA, FLSA, ADA, Worker’s Compensation, HIPAA, Anti-Harassment, Non-Discrimination, and so forth.

Successfully responded to various legal charges resulting in cost savings of legal fees.

Served as Affirmative Action Compliance Officer and managed the full range of Plan compliance, including

response to audits.

6 recommendations available upon request

Human Resources Manager at Transition Networks

February 2004 - November 2007 (3 years 10 months)

Managed $1.6 million Human Resources and Administrative budget with two direct reports.

Developed a metrics-driven scorecard for the human resources function and reported on these metrics

annually.

Created, implemented, and tracked annual employee survey, which allowed Transition Networks to

implement strategic improvements. These improvements doubled employee satisfaction in three years.

Handled the full recruitment cycle for the organization, lowering the fill time rate from an average of 68.64

days in 2003 to 46.45 in 2007.

Played a key role on the management team, advising supervisors and managers on employee matters. The

satisfaction level among these leaders with the human resources function increased 192% from 2004-2007.

Human Resources Representative/Office Coordinator at Transition Networks

May 2002 - February 2004 (1 year 10 months)

Served as Human Resources Representative to 150 employees and provided administrative assistance to GM.

Supervised Receptionist.

Screened prospective candidates, performed background checks, and conducted new hire orientation.

Client Services Supervisor at Spherion

February 2001 - May 2002 (1 year 4 months)

•Performed recruiting services for clients, staffing positions from janitorial to executive level, in a fast paced

environment.

•Advised clients on best practices for hiring, employee counseling, and termination. Served as client resource

Page2

on reemployment, worker’s compensation, FMLA, ADA, and employment-at-will.

•Investigated employee claims, recommended action plans, and aided clients in their response plans.

•Cold called prospective clients; set sales meetings and negotiated pricing for services.

1 recommendation available upon request

Account Executive at Zone 105/ABC Marketing

June 2000 - December 2000 (7 months)

•Prospected and cold called potential radio advertisers; presented radio schedules, non-traditional revenue

packages, and marketing opportunities to direct and agency clients.

•Wrote and edited copy; ensured accuracy and timeliness of air spots, scheduling and billing.

Personal Banker, Investment Coordinator at Firstar Bank

August 1999 - June 2000 (11 months)

•Sold deposit and loan products to existing and potential customers; contributed to daily, weekly, and

quarterly revenue goals through cross-selling and cold calling.

•Served as branch liaison for Firstar Investment Services; was responsible for branch investment goal of

$1.65 million annually.

Home Improvement Coordinator/Job Connection Manager at Macalester Groveland Community

Council

August 1998 - August 1999 (1 year 1 month)

•Administered home improvement loan/grant program for middle and moderate income households. Managed

program budget and grant compliance with the City of St. Paul.

•Organized and administered the annual Home Improvement Fair for residents. Sold 60 display booths to

local contractors, businesses, and organizations; event attracted over 1,500 homeowners.

•Supervised crew of 75 chore service workers, teens to seniors.

•Created partnerships between crew members and several hundred elderly residents in needs of household

assistance. Provided training and coaching for workers on time management, wage negotiation, and civic

responsibility.

Honors and Awards

Senior Professional in Human Resources (SPHR)

HRCI

December 2011

Skills & Expertise

Human Resources

Leadership Development

Metrics

Corporate Giving

Page3

Code of Ethics

Staff Development

Strategic Planning

Legal Compliance

Fiduciary Management

Philanthropy

Employment Law

Management

Deferred Compensation

Talent Management

HRIS

Coaching

Budgets

FMLA

Executive Management

Onboarding

Employee Relations

Interviews

Negotiation

Recruiting

Internal Communications

Personnel Management

Workforce Planning

Temporary Placement

Organizational Development

Employee Engagement

Talent Acquisition

Leadership

Hiring

Education

Saint Mary's University of Minnesota

MA, Human Resource Management, 2002 - 2006

Hamline University

1993 - 1997

Worthington Senior High

Diploma, 1991 - 1993

Page4

Jessica Docken, M.A., SPHR

Director of Human Resources

*************@*****.***

7 people have recommended Jessica

"I have enjoyed the pleasure of working with Jessica since before my hire with Transition Networks more

than five years ago. I have always been impressed by her open and honest nature. We have worked together

on recruiting, personnel challenges and rewards, in addition to difficulties involved around personnel changes

and benefits. Jessica is always well organized and prepared to offer guidance and assistance. On the fun note,

while she was always a professional, Jessica was willing to lighten up, put on the clown shoes, and have some

fun with employee activities."

Larry Harren; C.P.M., Supply Chain Manager, Transition Networks, worked with Jessica at

Communications Systems, Inc.

"I've worked with Jessica for many years at Transition Networks and have always admired her insights,

helpfulness and professionalism. Her ability to handle challenging situations with clear communication and

tact while showing genuine empathy is impressive. Jessica carries herself with confidence, is well respected

throughout the organization and a pleasure to work with."

Karol Gilman, Quality Manager, Transition Networks, worked with Jessica at Communications Systems,

Inc.

"I've had the pleasure of working with Jessica while with Transition Networks and now with

Communications Systems, Inc. Jessica has a keen ability to look at the bigger picture and think outside the

box when it comes to challenges and opportunities for the business. I've worked closely with her on

organizational changes and she has proven to offer excellent guidance and recommendations from a human

resource perspective."

Patrick Schaber, Director of Global Marketing, Communications Systems, Inc., worked with Jessica at

Communications Systems, Inc.

"Jessica is a talented and detail driven HR Professional. She is able to look at the big picture of Human

Resource strategy and give comprehensive and well articulated positions on best practices for ensuring

execution in many instances. She and I work together on many initiatives surrounding hiring and training for

the organization and I am always struck by her insights and ability to add value to the organization."

Jon Barsness, Senior Recruiter, Communications Systems, Inc, worked directly with Jessica at

Communications Systems, Inc.

Page5

"There are so many assets that make Jessica a valuable corporate resource; but it's her thought leadership and

global planning ability that truly set her apart. Jessica understands day-to-day operations, yet can manage any

project - small or large - to align HR functions with corporate goals and business planning. I've always

enjoyed Jessica on so many different levels. She's a true professional and brings enthusiasm and spirit to the

job!"

Tracy Hitchcock, EHBA, Vice President, Wells Fargo Insurance Services, was a consultant or contractor

to Jessica at Communications Systems, Inc.

"It was a pleasure working with Jessica during the brief two mouth period I temped at CSI. Jessica was a

great boss and excellent communicator. She was a model of how I see a manager and apply her example to

my current employment."

Caleb Williams, Receptionist, Communications Systems, Inc., reported to Jessica at Communications

Systems, Inc.

"I had the pleasure of working with Jessica at Spherion. She is reliable, intelligent and possesses a great

ability to lend insight into employee problem resolutions. She is driven and creative in her efforts to seek

solutions that please both clients and employees. Not only does she have a strong ability to skill-match, she

has good instincts in finding an appropriate employee/employer culture match. Her calm, yet focused,

demeanor would make her an excellent addition in either a team environment or working in an independent

nature."

Elizabeth "Libby" Dunn, Client Service Supervisor, Spherion, worked directly with Jessica at Spherion

Contact Jessica on LinkedIn

Page6

Contact this candidate