Customer Service Sales

Jacqueline L. Jefferson

972-***-**** *******@*****.***

Qualifications/Skills

. Typing 45 words per minute

. Proficient With MS Word, MS Power-Point MS Outlook, and MS Excel

Education

? B.A. (English), Grambling State University, Grambling,

Louisiana.

? M.A. (Counseling), Prairie View A & M University, Prairie View,

Texas

Career Progression

Middle School/High School Counselor, 2013-Present

Garland ISD - Garland, TX

. Consult with teachers, staff and parents regarding the developmental

needs of students.

. Guide individuals and groups of students through the development of

educational and career plans.

. Participate in, coordinate, and conduct activities that contribute to

the effective operation of the counseling program and school.

. Participate in and facilitate the intervention team process

. Pursue continuous professional growth.

8th Language Arts Teacher, 2005 - 2013

Duncanville ISD - Duncanville, TX

Dallas Public Schools - Dallas, TX

. Master teacher designated by Dallas Independent School District.

. Worked collaboratively with instructional staff to implement

TAKS/STAAR and literary reading strategies.

. Participated in CLIMB-an after school tutoring program.

. Prepared classroom materials for daily instruction.

. Used varied media and creativity to motivate students and to teach

Language Arts.

. Created and meticulously follow lesson plans while showing

flexibility/professionalism.

. Developed problem-solving techniques that promote self-correction and

classroom management.

. Responsible for keeping a record of grades and setting up parent-

teacher appointment sessions.

. School Yearbook Coordinator (2006-2008)/(2012-Current)

. Spelling Bee Coordinator (2005-Current).

. Scored 95% on TAKS 8th Grade Reading test (2009 - 2010).

. Achieved a RECOGNIZED school rating by the Texas Education Agency

(2009 - 2010).

. Scored 88% on TAKS 8th Grade Reading test (2010-2011).

. Participated in the Do the Write Thing Essay Contest Recognition

Ceremony. (2010-2011).

. 8th Grade Pod Leader (2010-2011).

. Attendance Committee Member (2011-2012).

. ELAR Department Chair (2012-Current).

. Scored 95% on TAKS 8th Grade Reading test (2012 - 2013).

Sales and Customer Service Representative, 2006-2011

Payless ShoeSource - Desoto, TX

. Assisted customers with the selection and purchase of shoes and other

items.

. Provided a high level of sales and customer service to all customers

on a consistent and on-going basis.

. Updated knowledge of regular, sale and promotional prices and

merchandise.

. Communicated product knowledge when helping customers.

. Operated cash register on a daily basis.

References Available Upon Request

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