Management Training

Keith D. Thompson

** ******* ******* ****, **** *03 Taunton, MA 02780 508-***-**** E-mail ******@*****.***

Summary

Motivated and highly service orientated professional with the patience to work with technical and non-technical users Able to manage simultaneous projects and successfully meet deadlines Excellent verbal and written communication skills Strong organizational and exceptional analytical skills Disciplined, focused worker with a strong sense for detail Excellent public speaking skills Exceptional problem solving skills.

* Microsoft Office; PowerPoint, Word, Excel, Outlook and MS Project

* Adobe Suites; Dreamweaver, Illustrator, Flash, InDesign and Photoshop

* Drupel Website building

* Canvas, Learning Management System

* FileMaker Pro

* Google Applications; Documents, Forms, Mail, Calendaring and Sites

Experience

Brown University, Providence, RI 2007 - Present

Computer Education Specialist / Technical Trainer

* Design, deliver and evaluate training using the ADDIE Model for faculty, graduate students and staff

* Provide Software application training sessions to faculty, graduate students and staff

* Write technical documentation for Computer Services Department

* Create Screencast tutorials for University staff

* Manage Student Computer Education program

Help Desk Specialist

* Provide computing assistance to staff, faculty and students

* Work with Mac and PC wireless network configurations

* Document solutions to recurring problems, provide updates to the knowledge base

Quadrant Software, Mansfield, MA 1997 - 2007

Technical Support Representative

* Worked with iSeries configurations, FTP, saves object and restores to multiple iSeries across the network

* Configured networks via subnet, gateways, IP address, Host, Lmhost, WINS and DNS

Education

Bryant University, 2013

Professional Training Certification Program

ITIL Foundation Service Management, 2013

Certified Trainer

New England Institute of Technology, Warwick, RI

Bachelor Degree, Business Management Technology, 2008

Brown University, 2008

Train the Trainer Certificate

Volunteer activities

RI Mentoring: Member of the Brown University ALANA mentoring program (African American, Latino, Asian American, Native American), 2008 - Present

Brown University Presidents Diversity Advisory Board: 2010 - Present

Brown University Presidents Staff Advisory Council: 2008 - 2010

military

United States Navy 1986 - 1994

* 3rd Class Boatswain Mate / Honorable Discharge

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