Software Technician
Resume:
Isam Al Rikabi
****@************.***
System Administrator
COMPUTER SKILLS SUMMARY
Windows 2008/2003 support including;
Active Directory: Group Policy, and Access Controls.
Patching (WSUS): Patch Management Services, Terminal Services, and maintain server.
Event Viewer: Maintain daily/weekly server uptime logs.
PowerShell Scripting.
Manage Data Backups using Symantec Net Backup and validate daily & weekly backup jobs, and
Disaster Recovery Test – Backup tapes & SAN
Symantec Endpoint Protection.
Familiar with Linux/ Altiris Server/ Citrix XenApp server/ SCOM Server/VMware Environment.
Exchange Server, SQL Server, IIS, and web Technologies, PHP and MySQL.
Understanding of the technolog architectures (DNS, DHCP, TCP/IP, NetBIOS).
Familiar with Firewalls, switches, routers, and basic network troubleshooting.
WORK EXPERIENCE
Johns Hopkins University, Rockville, Maryland
LAN Administrator 10/2012-4/2013
The Administrator position is responsible for the administration of Windows 2003 & 2008 servers And
AD. This position manages the computing environment using Altiris; manages user
Accesses and file/folder security and shares; and manages projects for upgrades, migrations
And refreshes, Familiar with Firewalls, switches, routers, and basic network troubleshooting.
The primary duties and responsibilities of the job: Installs new software releases. Implement
System upgrades. Evaluate and install patches. Manage projects for updates and maintenance
Routines on servers, labs, classroom, and provost workstations. Work with third party software and
Hardware vendors for support and troubleshooting, effectively communicate Updates and schedule
routines for minimal downtime. Resolve software/network related issues and Windows software for
clients/servers; Windows 2008 server, Deploy Windows 7, and upgrade from Windows XP, Active
Directory, Exchange 2007; videoconferencing; SQL 2008; Understanding of web technologies IIS; DNS,
DHCP, TCP/IP; NetBIOS; Basic networking; Security Support using Symantec Endpoint Protection;
Altiris; Perform routine system backup and recovery of data. Maintain inventory of hardware, Software,
and ensure license compliance. Maintain data files, documentation and monitor System configuration to
ensure data integrity. Analyze and resolve problems associated with Server hardware and application
software. Provide next level support for network, software, Desktop and peripherals to Help Desk support
staff. Detects, diagnoses and reports problems for servers and workstations relating to security, hardware,
and software.
Montgomery College, Maryland
Network Engineer / IT Technician 09/2011-10/2012
Installing, administration & maintenance of client networks and Installs new software releases such as
MS Office, System upgrades. Evaluate and install patches. Manage projects for updates and maintenance
Routines on servers, labs, and classroom.
Supported core Windows technologies (Windows server 2003 & 2008, Windows 7/XP).
Deploy Windows 7, and upgrade from Windows XP.
Assisted in administering and supporting Active Directory environment.
Testing and Installation of computers and Medium hardware systems connected PCs in a network and set
up peripheral equipment, hardware components.
IT establishes system specifications by conferring with users; analyzing workflow, access, information,
and security requirements; support DNS, DHCP, TCP/IP; NetBIOS, PXE.
Troubleshooting a windows server operating system, IIS and Intel server related hardware issues.
Computer Techniques Company, Baghdad, Basra, Iraq
Network Engineer / System Administrator 07/2007-06/2011
Citrix XenApp 5 Server Administration supported Small Farm less than 100 users and 5 XenApp Servers.
SCOM 2007 Server Administration.
VMware ESXi 4 Administration.
Work with IT teams to maintain system performance by performing system monitoring and analysis, and
performance tuning; troubleshooting system hardware, software, networks and operating and system
management systems; designing and running system load/stress testing; escalating application problems
to vendor.
Installing, administration & maintenance of client networks Cisco or equivalent.
Supported core Windows technologies (Windows server 2003 & 2008, Windows 7/XP).
Deploy Windows 7, and upgrade from Windows XP.
Administering and supporting Active Directory environment with GPO; NTFS and share permissions;
managing user and computer accounts; Migrate Windows; and maintenance of LAN/WAN.
Provided users hardware and software troubleshooting and technical support on a Windows-based client
operating system.
Secures system by developing system access, monitoring, control, and evaluation using Norton Internet
Security; establishing and testing disaster recovery policies and procedures; completing back-ups;
maintaining documentation.
And performing system and software upgrades and patches.
Maintaining the technology architectures (DNS, DHCP, TCP/IP, NetBIOS; Familiar with Firewalls,
switches, routers, and basic network troubleshooting.
Computer Net Company, Basra, Iraq
Network / IT Technician 05/2004-04/2007
Performed analysis, testing and installation of computers and large hardware systems, connected PCs in a
network and set up peripheral equipment, hardware components, and allied devices.
Loaded software programs/packages and utility applications, and installed Operating Systems.
Trained employees how to use internet and computers.
Maintained Internet connections and intranet networks for companies, which included connecting
computers to router, and setting up internet connections on the computers.
High Tech Company, Basra, Iraq
IT Technician 04/2000-04/2003
Provided user account management, network configuration, routine maintenance, workstation/disk
configuration & management, troubleshooting, documentation, training, and support for Windows
systems, peripherals.
Worked for computer Support Company for government offices and other contracting companies.
Setup, and installed computers and new applications, and set up WAN/LAN/Wi-Fi networks.
Worked as help desk and contracted IT maintenance for sixteen PCs.
Computer Science Center, Basra, Iraq
IT Computer Technician 07/1999-02/2000
Generally diagnosed PC-related issues and fixes and repairs computers, printers and other hardware.
Upgraded memory and hard drive systems checked performance-related issues and network support
problems with hardware tools, including booting CD with diagnostic programs and utility software.
Taught computer training program Windows Office to 14-15 Masters and PhD students in 1 month
modules.
Worked with a team of 6-10 instructors to teach a complete course on computer software and hardware.
Developed and administered final exam to test student knowledge twice per module.
EDUCATION AND TRAINING
Montgomery College, Silver Spring, Maryland
Cisco CCNA Complete July 2012
Informatics Institute for Postgraduate Studies, Baghdad, Iraq
Higher Diploma Software Engineering 2000
Basra University, College of Science, Basra, Iraq
Bachelor of Science in Computer Science 1995
Technician Computer Center, Basra, Iraq
IT Certified Technician (equivalent to A+) 2002
Iraqi Computer Society, Basra, Iraq
Computer Hardware Technician Certificate 2006
Informatics Institute for Postgraduate Studies, Baghdad, Iraq
Windows Server 2008, 70-640 2008
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