Project Manager Customer Service

Residential Address: **** W ***th Street Apt # **, Torrance - California 90505

Balaji Muthukumar Veeramani

Email: ******.**@*****.*** Mobile : +1-424-***-****

WORK SUMMARY

5+ years of IT industry experience encompassing a good range of skill set, roles and industry verticals.

Good database skills, Object Oriented Programming, Development and Testing knowledge.

Experience in Testing OSS/BSS modules, Amdocs Telecom Billing and Network systems.

Experience in managing and leading testing efforts on Comergent Distributed E-Business System.

Proficient in analyzing and translating business requirements to technical requirements and supervising clients for more than 4

years.

Involved in LEAN process implementation initiatives for client.

Risk analysis, Mitigation planning and MPTP creation.

Test Delivery Lead for IBM client.

Executed 4G mobile plans Testing projects as a TPM (Testing Project Manager).

Performed Defect manager role.

I have hands-on experience in Slate, Device & Handset testing.

TECHNOLOGIES

Skills Oracle 8.1, MS-SQL Server 6.5/7.0, MS Access 2000

Programming Languages C,C++, Java, Oracle SQL

O.S. Wi n d o w s X P, Wi n d o w s N T / 2 0 0 0 S e r v e r, U N I X

Web Servers Apache Tomcat

QTP, ALM ( Quality Centre), Change synergy, ISAAC ( HP Project manager), ePlan, Altoma XML Spy,

Testing tools

SOA, TOAD

Operating Systems Windows XP, Windows 7

Domain Enterprise Testing in Telecommunication Company Sprint- Nextel

eCommerce, Seibel, and service model testing with DIRECTV

Processes QMS (Quality Management System), Fundamentals of LEAN

PROFESSIONAL EXPERIENCE

Company Duration Designation

IBM India Pvt. Ltd. June/27/2008 – Till date Senior System Engineer (Technical Lead)

EDUCATION

• M.S. Software Engineering from VIT university, Vellore, India

ACHIEVEMENTS

Received Delivery excellence award from customer, for delivering 4G mobile testing projects in IBM.

Received Eminence and Excellence recognition award in IBM.

Rewarded as the Best Team builder and Event organizer for conducting events and recreational activities for IBM at account level.

Rewarded and appraised as the one of the IBM’s Top contributor for the year 2009/2010.

TRAINING

Java/J2EE at IBM India.

Test Management Principle.

Testing at IBM India.

ISTQB at IBM India.

QTP at IBM India.

LEAN principles and implementation W0 and W1 trainings.

Communicating Effectively in Global Environment at IBM India.

Leadership skills training in IBM India.

Completed and certified Diploma and Practitioner level NLP training ( Neuro-Linguistic Programming) from Shinota Consulting

(2010 & 2012).

Project 1

Title DIRECTV

Position Test Delivery Lead

Client DIRECTV, US

Period 2 July 2012 to Till date.

Domain

Project The C3 eBusiness System is a comprehensive suite of enterprise applications that enable

organizations to engage in sell-side B2B (business-to-business), B2C (business to consumer),

B2B2C (business to business to consumer) and B2Everyone e-commerce and sell products and

services to customers through any channel. The Comergent Distributed E-Business System software

comprises multiple applications like Commerce Manager, Product Manager, Pricing, Configurator,

Orders, and Marketing etc. Depending on ones needs one has to purchase some, if not all, of these

applications.

Comergent C3 is integrated with the Seibel and CRM applications like OMS( Order management

system), Sales CRM, DWS(Dealers Website), DOT Com, OS ( Order Services) with the telco

partners which involves the service model testing

•

Responsibilities Leading the IBM Offshore teams in India and Brazil from client location.

• Responsible for reviewing and approving the high level test scenarios and RTMs for the

C3 application.

• Providing clarification and trouble shooting the offshore teams and UAT team’s technical

questions on C3 application.

• C3 defect triaging and defect closure.

• Working parallel with client to understand their requirements and bridging the client’s test

and delivery requirements with the IBM offshore team.

• Conduction regular feedback meeting with client manager and stake holder about IBM

performance on each release and implementing them in the forthcoming releases

• I perform and present a defect and escape analysis

• As a Test delivery lead role with client, I’m performing below mentioned tasks.

• Defect Management tasks

Troubleshooting the validity of defects logged and assigning to appropriate team

Research and manage defects -- isolate the test scenarios which are failing -- to

help development teams research faster

Validate the defects if they are true defects to reduce WAD in development

queue

Working with triage to troubleshoot issues

Deferred defects -- Providing business impact and work around for UAT

coordinators

Root cause analysis of all closed defects

Production defects -- Troubleshooting and research

• Deployment tasks

Follow up with Release manager or OPS lead for Isaac ticket if it is not available

Communicate code drop dates to LPS, DBA and CRB

Build deployments - coordinate with LPS, development, DBA, CRB

Determine the test environment where the code is expected for testing and

communicate during CRB call.

Reviewing build notes.

Open SDR for data refresh during build deployment

SDR for changing C3 date to current release date during build deployment

• Coordination Tasks/ working with IBM team

Act as the single point of contact between Development (C3 developers) and

Testers (IBM)

Arranging meetings with BA and development to clarify questions

Evaluating blocked test cases and assessing with development if an immediate

fix (quick fix) is possible until scheduled code deployment

Working with performance test team and help resolve any issues with

development

Arrange daily defect call with development and BAs to provide and get updates

Identify any training issues in the team (IBM) and request development for

demos

Explain/ communicate implementation details to IBM team

Smoke testing

Lessons Lessons Meeting

Coordinating closing offers set up needed with UAT team

Plan and coordinate bill run schedule

• Reporting

Providing daily status updates to client.

Attending and providing updates during SQA defect calls (Enterprise level)

Attending and providinf updates during UAT defect calls.

Tracking and preparing the report of testing activities like test results, test case

coverage, required resources, defects discovered and their status, performance

baselines

Metrics for certified releases

Getting status updates from IBM execution, scripting and data set up

• Current release Test Planning

Review RID and the list of projects.

Review and approving all the project documentation (COR, SAS, HLD,

Functional spec) from C3 perspective

Attend detail design walkthroughs with C3 development

Map BPT team's scenarios with C3 SQA team and leverage the accounts

Test plan review/ walkthrough - Develop the test plan for the tasks,

dependencies and participants required to mitigate the risks to system quality

Keep track of the new requirements / change in requirements of the Project.

Define test strategy and project priority to IBM team

Approving HL scenarios

• Future release planning

Forecast / Estimate the Project future requirements.

Analyze requirements during the requirements analysis phase of projects.

Keep track of the new requirements / change in requirements of the Project.

Define test strategy and project priority to IBM team

Providing LOEs to test analyst/ reviewing the LOE prepared by test analyst.

Team Size India – 9 Members, Brazil-4

Project 2

Title Sprint-Nextel Enterprise Testing System

•

Position Java/J2EE developer( I started as the Java J2EE developer with Sprint prior to getting into

my testing role, I was trained Java profession from IBM since June 2008to December

2008, I have worked for Sprint web portal developments as Java developer during my

initial stages)

• ITA (Integration Test Analyst)

• TPM (Test Project Manager) which was Formerly PITA(Primary Integration Test

Analyst).

• SME(Subject Matter Expertise) for Customer service management (CSM ) billing

application

• Performed Defect manager role and been as a Triager for Care representative applications.

Client Sprint

Domain Telecommunication Functional Testing

Period December 2008 to June 2012

Project Enterprise testing team supports for End to End integration testing /UAT and it supports different

lanes of business like Billing & Provisioning, Sales, Order processing, eBusiness, RMS and

Enterprise Data Setup.

•

Responsibilities Responsible for delivering the Test requirement, Test cases and Test execution status

to the customer from Offshore as TPM.

• Assigned as Offshore SME for Customer service management (CSM ) billing

application.

• During various releases worked on multiple complex applications and followed up for

issues and completed the projects on time with excellent delivery quality . (No major

production issues) Worked as bridge between team members and the business for the

clarification required by the team.

• Involved in preparing and execution of Functional/Regression Test cases based on

SRS/FR (Functional Requirement)/Change request Specification.

• Worked with Enterprise test data management team to get the required data prior to the

execution of any project. Hands on experience on toad (database) to retrieve the data

for testing and verification after testing.

• Leaded IBM – Michigan team from offshore and made sure their productivity for the

clients from IBM India.

• Supervised IBM - Philippines team from offshore and made sure their productivity for

the clients from IBM India.

• Monitored testing progress by sending the status report and by organizing the status calls

with Client

• Tracked the defects raised for my project and managed to get clarification on defect in

calls with Amdocs development team.

• Worked as TPM for 4G Wimax and 4G Dual mode functionalities in various releases.

• Gathered new requirements and written the new Test Requirements and Test Cases,

if there is any change or feedback with the Functional Requirements or Test Requirements

or on Test Cases.

• Status reports and the Issues on the Projects are documented and also it is mailed daily

basis to the prior channel.

• Coordinated with other teams and among team during test execution.

• Provided training and given KT session on Sprint application and Testing process for

new team .

• Mentored around 8 critical team members about the process followed by the client

with regard to the project .

• Conducted many team building activities.

Contact this candidate