Customer Service Management

Amarilys Mendoza

** *. *****. ******, *** *D, Bronx, NY 10453

Phone: 347-***-**** Cell: 347-***-****

Email: ********.********@*****.***

SUMMARY

Highly motivated and skilled professional with diversified experience in

the Administrative Support and Customer Service field. Summary of

qualification excel at coordinating, planning, supporting daily

operational, and administrative functions. Capacity to provide

comprehensive support to executive managers. Able to identify goals and

priorities and resolve issues at initial stages

HIGHLIGHTS

Microsoft Office Suite

Strong interpersonal skills

Patient charting

Medical terminology

Meticulous attention to detail

Self-directed

Schedule management

Report development

Meeting planning

Patient charting

EXPERIENCE

Department of Veterans Affairs 01/2011

- 11/2012

Vocational Rehabilitation Specialist

. Responsible for providing therapeutic employment services, skills

training, development services, employment support services, and job

development and placement

. Provides education on housing eligibility requirements, financial

benefits entitlements, and effects of working on entitlements

. Coordinates treatment and supportive services with treatment providers

and community agencies

. Designed electronic files systems and maintained electronic and paper

files. Planned meetings and prepared conference rooms. Created weekly and

monthly reports and presentations

United States Army 6/1996

- 01/2007

Human Resource Specialist /Administrative Specialist

. Assisted in the training and development of new staff members

. Administered initial interview and assessment for potential recruits

. Conducted background checks and verified credentials

. Reviewed and explained contracts; Scheduled travel accommodations

. Addressed general questions regarding salaries, eligibility benefits and

other pertinent information

. Managed executive calendar, prepared agendas, and set-up meetings

. Generated office documents, financial statements, and general

correspondence

. Responsible for maintaining and updating and distributing administrative

policies and procedures for offices reporting to the executive office

. Provided security checks in accordance to Department of Defense and

Military Installation policies and procedures

EDUCATION

BACHELORS DEGREE: Technical Management/Health Service Management

EGD: December 2013

DeVry University

ASSOCIATES DEGREE: Liberal Arts

Graduation Date: May 2005

Central Texas College

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