Customer Service High School

* ****** ***** • Enfield, CT *****

hone 860-***-**** • E mail ***********@*****.***

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Nicholas R. Carlson

PROFESSIONAL SUMMARY

I am an early graduate of Enfield high school class of 2009. I am a strong leader and ready for any

challenge. I work well with other as well as individually. I have great customer service skills, and the ability

to learn quickly and accurately. I will make a great addition to your staff.

EXPERIENCE

Cleaning Specialist/Maintenance

H.P. Hood LLC 2012 Current

Agawam, MA

In charge of all janitorial/maintenance work for H.P. Hood

Responsible for purchasing inventory and inventory control

Specialty jobs, painting, waxing floors, snow removal.

Follow strict guidelines to get work done properly

Received employee of the Month in 2013

Cleaning associate 2011 2012

Sparkle Services

Enfield, CT

Cleaning all areas of large corporations

Make sure all buildings get cleaned in a timely manner

Responsible for inventory – reordering – restocking

Make sure all buildings are securely locked and security set when leaving

Executive housekeeper/housekeeper 2010 2011

Hampton Inn

Enfield, CT

Interview new employees for housekeeping positions

Responsible for ordering supplies

Scheduling work hours for housekeeping employees

Routine inspection of rooms

Customer service

Attend weekly meetings

Help with room maintenance on a daily basis

Make sure all rooms are within company guidelines and done in a timely manor

Set up and greet customers in the breakfast area each morning

Housekeeper/Banquet attendant 2010 – 2010

Clarion Inn

Enfield, CT

Make sure all room where cleaning to the hotel guidelines and done in a timely manor

Reply to customers’ needs

Daily laundry

Help with banquets, weddings and company gatherings/meetings

Fill in for fellow employees when needed

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E DUCATION

Early Graduation from Enfield High School January 2009

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