Customer Service Technician

Jerry Williams

Looking for new job

************@*****.***

Summary

Experienced, hands-on IT Professional possessing a wide range of computer skills suitable for most business

and technical requirements. Effective communicator and time manager with strong analytical and

administrative skills as well as extensive experience in installation, configuration, and troubleshooting of

TCP/IP networks including hardware infrastructure software setup & Active Directory

Highly motivated self-starter, equally effective working independently or as part of a team

Complete network design, installation, configuration and maintenance

Software installation and configuration, including server OS and general office applications

Expertise in PC hardware diagnostics and repair

Comprehensive on-site and remote customer training and support

Technical product presentation and sales support

Experience

IT Analyst at Randstad

June 2013 - Present (4 months)

At GDF SUEZ provide end user with information and support related to a company's or institution's products

and services. Answer question/problem diagnosis and guiding users through step-by-step solutions on the

phone, chat, email or in person.

Troubleshoot problems or provide guidance about products such as computers, electronic equipment, or

software

Conduct hardware and software inventory database maintenance and reporting

Take about 15-200 calls, emails & Chats

1 recommendation available upon request

IT Consultant JPMorgan Chase & Co at Collabera

December 2012 - June 2013 (7 months)

At JPMorgan Chase & Co provide end user with information and support related to a company's or

institution's products and services. Answer question/problem diagnosis and guiding users through

step-by-step solutions on the phone, chat, email or in person.

Troubleshoot problems or provide guidance about products such as computers, electronic equipment, or

software

Conduct hardware and software inventory database maintenance and reporting

Take about 15-200 calls, emails & Chats

Migration Technician at ABS at Partners Consulting

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October 2012 - December 2012 (3 months)

Performs full disk encryption preceded by full data backup and, on MAC computers join to AD domain prior

to encryption, and on Windows-based machines precede encryption with Windows 7 migration from

Windows XP,

•Identifies problems, applies optimum solutions and communicates the resolutions to the customers,

management and other support personnel.

•Participates in project assignments as needed within an operational environment. Maintains project flow and

is responsive to institutional needs.

• assigned issues, as appropriate maintains complete, accurate and up-to-date incident tracking information

via institutional incident ticketing system through the lifespan of assigned issues, escalates to appropriate

support departments where appropriate and follows up with those departments until a solution is found and

customer satisfaction has been determined..

•Document and track backup, migration and installation issues

•Attend project meetings and present deliverable to team and client

Hardware Technician at Volt Technical Resources

January 2012 - October 2012 (10 months)

At HP responsible for installation, configuration, troubleshooting and maintenance of thousands of

application servers and other computer equipment.

Provide quality control for server hardware and client installations.

Schedule work orders and organize all IT department processes.

Provide technical assistance and mentoring for other departments.

Recognized by management for expedited order processing and delivery of thousands of systems without

error or order re-work.

Volunteer/Computer Technician at Ambassadors Preparatory Academy

June 2008 - February 2012 (3 years 9 months)

Responsible for design, installation, configuration and maintenance of entire computer network infrastructure,

including Internet and Email access policies.

Provide support and training for students and faculty, as well as PC troubleshooting and repair.

Merchandising Specialist at SPAR Group Inc

August 2010 - May 2011 (10 months)

Maintaining movie rental kiosk and helping out with other store tasks.

Skills & Expertise

Customer Service

Microsoft Office

Outlook

Windows

Microsoft Visual Studio

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OPNET IT Guru Academic Edition

Prairie View A&M University CISCO Network

Academy (PVNA

Windows 7 Migration

Migration Projects

HP Server Hardware

Information Technology

Technical Support

Desktop Application Support

Lotus Notes

Microsoft Exchange

Brand Ambassadors

Lead A Team

Eagle Scout

Computer Maintenance

Computer Engineering

Windows 7

Troubleshooting

Computer Hardware

Help Desk Support

Software Installation

Active Directory

Hardware

XP

TCP/IP

Networking

Testing

Training

Laptops

Network Design

Operating Systems

Windows Vista

Norton Ghost

Remote Desktop

Windows Server

VPN

Network Administration

Education

Prairie View A&M University

B.S, Computer Engineering Technology, 2005 - 2011

Activities and Societies: NSBE

SHPE

IEEE

National Eagle Scout Association

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Honors and Awards

Boy Scouts of America Eagle Scout

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Jerry Williams

Looking for new job

************@*****.***

1 person has recommended Jerry

"Jerry is a very talented technician who pays the attention to the smallest details. Jerry would be a great asset

for any company looking for a top notch technician, I would highly recommend Jerry and I would hire him if

I ever get the chance to do so."

Kim Hickle, Team Lead, GDF Suez, managed Jerry at Randstad

Contact Jerry on LinkedIn

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Contact this candidate