Customer Service Representative

RICKIDA HOWARD

**** ********* ** *********, ** **057

619-***-**** *******.*******@*****.***

Objectives

As a proficient professional, I am looking for a position that allows me to employ my existing talents and

acquire new expertise.

Experience

Customer Service Representative

May 2013 – August 2013

Tarr Inc 5995 Miramesa Blvd San Diego, Ca 92121

Attract potential customers by answering product and service questions; suggesting information about

products and services. Support sales rep in opening new accounts and upgrading existing ones. Quickly

and effectively solve customer challenges. Maintain quality control/ satisfaction records, and constantly

seeking new ways to improve customer service.

Customer Service Representative April 2013 May 2013

Provide Commerce 4085 Eastgatemall San Diego, Ca 92121

Contribute to team effort by accomplishing related results as needed. Maintain financial accounts by

processing customer adjustments. Resolves product or service problems by clarifying the customers

complaint; determining the cause of the problem; selecting and explaining the best solution to solve

the problem; expediting correction or adjustment; and follow up to ensure resolution.

Administrative Assistant December 2011 January 2013

CW Security Services 8304 Clairemont Mesa Blvd San Diego, Ca 92111

Handle all word processing and typing. Enter data for reports, production items, shipping and

inventory. Maintain computerized inventory of all parts, supplies, and products. Plan and organize

company functions and meetings. Answer phone calls and questions, representing the company in a

professional and businesslike manner.

Lab Tech March 2011 November 2011

Profil Institute for Clinical Research 585 Third Ave Chula Vista, Ca 91910

Participates in and assists in supporting the laboratory aspects of human clinical trials under the

direction of the Laboratory Supervisor. Perform laboratory procedures while ensuring the integrity of

the studies and the safety and well being of human subjects. Perform duties in accordance with

company’s values, policies, and procedures.

Sandwich Artist 2010

Subway 4485 Imperial Ave San Diego, Ca 92139

Greet and serve guest, prepare food, maintain food safety and sanitation standards, and handle or

process light paper work.

Skills

Ability to train, motivate, and supervise.

Excellent working knowledge using both IBM and Mac systems; Microsoft excel, Quick Books,

Microsoft word, and Limelight.

Team player and fast learner that needs little or minimal supervision.

Education

Colorado Technical University

November 2013 Associates

Dean’s List

References See Attachment

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