Service Manager

Wisdom Isabu

**** ******* **** *****, *******, GA 30106 404-***-****

*************@*****.***

Employment History:

SunTrust Financial Representative III; Atlanta, GA; April 2012- Present

-Provide industry-leading service, excellent interpersonal and

communication skills

-Accurately inputs and balances account information and data

-Answers and directs incoming calls according to section guidelines

-Requires heavy problem solving and decision-making governed by procedure,

guided by policy and focused on daily operations

-Effective follow-up on client and/or internal requests and needs.

-Participate, support and develop effective relationships with all branch

partners including branch teammates, Regional Operation Manager, Financial

Advisors, etc.

Kroger Front-end Clerk/ Floor Supervisor; Atlanta, GA; November 2010- July

2012

-Maintained flexibility in schedule to accommodate clients' needs

-Processed and sold money orders, money grams, and other services provided

by the service desk

-Responsible for accounting cash drawers throughout the store

Wells Fargo Teller; Marietta, GA; June 2007- November 2011

-Maintained and balanced cash drawer, vault, and ATM

-Proficient in the use and application of personal computers and word-

processing software programs

-Sold products provided by the bank, relating to the financial needs of the

clients

-Identified and participated in the process to recommend and implement

process improvements that resulted in improving efficiency and

effectiveness

-Under moderate supervision, provided client and employee support in areas

related to finances, benefits and file maintenance

Saint Joseph's Hospital Patient Care Tech; Atlanta, GA; February 2008-

March 2009

-Demonstrated effective communication skills, both verbally and in writing,

to facilitate high service value and service recovery with patients and

staff

-Monitored and recorded vital signs

-Complied with all clinic and section policies and procedures

Wal-Mart Cashier/ Service Desk; Marietta, GA; November 2003- November 2006

-Entered purchases into cash register to calculate total purchase price

-Balanced a cash drawer and receipts, while documenting discrepancies.

Education:

Georgia Perimeter College; Dunwoody, GA; January 2007- Present

Medix College; Smyrna, GA; December 2005- July 2006

Stephenson High School; Stone Mountain, GA; August 1999- May 2003

References are available upon request.

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