Administrative Assistant Customer Service

NANCY NEGRETE

*** ****** *** #* . ***** Vista, CA 91910 . 619-***-**** .

*****.*******@*****.***

OBJECTIVE: Seeking a rewarding and challenging position in a leading

company, which will allow me to further utilize my skills and acquire new

abilities.

STRENGTHS: Excellent communication and customer service skills. Dependable,

well organized, a self-starter and detail oriented. Works well with others,

team player.

EXPERIENCE:

Procopio, Cory, Hargreaves & Savitch LLP San Diego, CA

June 2012 - July 2013 Bilingual Administrative Assistant/File Clerk

Support for International Tax Team and Litigation Team (discovery and

pleadings)

Create files, filing, performed word processing, data entry, fax, copy and

scan

Act as Receptionist when needed, greeting clients and scheduling calendar

events, meetings.

Friestad Law Firm San Diego, CA

June 2011 - May 2012 Legal Assistant, Prepare general correspondence,

type and proofread documents. Complete case preparation. Process all

correspondence and keep chronological file for attorney, calendaring of all

case action (on computer's global calendar and spread sheet, on attorney

individual calendar and on own calendar). Word processing of all documents

(correspondence, minor's compromise, discovery, etc.). Performed

receptionist duties, take messages, greet clients. Input monthly remittance

accounts and maintain closing file procedures.

Union Bank Imperial Beach, CA

March 2008 - October 2008 Financial Service Representative, Open new client

accounts, achieve goals by expanding existing relationships and acquiring

new business. Maintain updated knowledge of features and benefits of all

banking products and service, related documentation and accounting

processing. Provide quality service to customers. Achieve sales goals.

Bank of America San Diego, CA

November 2006 - March 2007 Operational Risk Administrative Assistant,

Provide administrative assistant support to Client Managers and Market

Managers. Provide training to client managers on Anti-Money Laundering,

Policies and Procedures. Monthly audit preparation for premier/private

banking client accounts. Coordinate meetings, events and calendar for

manager. Compose and distribute inter-departmental memorandums.

WellPoint San Diego, CA

November 2001 - August 2006 Grievance and Appeals Associate, II, handled

and resolve customer issues. Act as liaison between patient and medical

providers. Research, summarize and make decisions as appropriate for non-

clinical cases that required knowledge of company, services, products,

insurance benefits, provider contracts and claims. Coordinate meetings,

take minutes, and manage provider's schedules & calendars. Clerical duties

send letters to physicians, patience and facilities.

EDUCATION:

Southwestern Community College Chula Vista, CA.

Chula Vista High School Chula Vista, CA.

TECHNICAL SKILLS:

Strong computer skills and knowledge of many software and online

applications including Microsoft Word, Excel, Outlook, Access and Power

Point, Windows XP, WordPerfect, Fax, Scanning, Legal key, E-file

Certification Financial Services: Fundamentals 2008.

Medical Terminology

CPT and ICD-9 Codes.

LANGUAGES:

Fluently in both English and Spanish

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