Customer Service Data Entry

Morgan Ables

Lakeside, CA ***** 907-***-**** ***********@*****.***

SUMMARY

Skilled Typist with experience in data entry, personal patient information, and medical insurance enrollment.

Detailed knowledge of office settings, computer programs, as well as phone and customer/client satisfaction.

Proficient in Microsoft Suite, Mac, PC, typing certified at 61 WPM without error, with a General Education

Diploma.

SKILLS/ABILITIES

PowerPoint and Outlook HTML Coding

Environment Assessment Traditional/LCD cash register

Customer Service Skills Proficient in MS Word and Excel

Proficient 10 Key Typing Certificate at 61 WPM

PC/Data Entry Heavy Inbound Phone Calls

WORK EXPERIENCE

Service Desk Manager

Jul 2012 – Aug 2012

Target Leominster, MA

Processed damages and returns

Handled customer complaints and concerns

Personally managed a section of the store while working the help desk simultaneously

Volunteered for Cashier shifts whenever available

Inspector/Packer

Jun 2012 – Jul 2012

Operon Resource Management Clinton, MA

Inspected plastic medical parts from specific molds for damages and accuracy

Filled out run sheets every hour to specify findings

Lifted, labeled, and transported large boxes of materials to various ports

Worked in a clean room environment with gowning procedures

Care Provider

Jan 2010 – Mar 2012

Personal In Home Childcare Lakeside, CA

Made personally responsible for the care of one infant and one toddler

Fed, bathed, and clothed children

Light housework

Entertained and enriched daily experiences for the children

Agent

Oct 2009 – Jan 2010

Dial America Marketing San Diego, CA

Enrolled Seniors in Part-D Healthcare insurance

Utilized computer programs to research for customers

Data entry/Entered clients into Part D Healthcare

Assessed best plan for clients based on gathered information/feedback

EDUCATION

General Education Diploma

Calhoun Community College Huntsville, AL 2012

Computer Typing Certificate

Foothills Adult Education Center El Cajon, CA 2013

Certificate Of Management Systems Orientations

Operon Resource Management Clinton, MA 2012

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