Customer Service Representative

Ms Rebecca Pasch

Experienced Customer Service Representative

**** *********** ****

Hastings, MN 55033

Mobile: 651-***-****

Email: ********@*****.***

Objectives

My objective is to find a career in my area of study, to be able to utilize

my Bachelor's degree in Information Systems and Cyber Security and be

passionate about my work.

Skills

. Typing: 40 wpm

. Problem solving - Resolves in-depth queries independently and with

internal and external business to find appropriate resolutions with a

high level of quality.

. Systems knowledge - PeopleSoft, Mac Pac Microsoft Outlook, Word,

Excel, PowerPoint, Oracle.

. Customer Service: Friendly, personable, attentive to helping out

others

Employment History

Manpower- Norwood/BIC APP

Customer Service Representative

Start Date: April 25, 2011 End Date: present

Take inbound calls from distributors in regard to their orders they have in

house. Calls include but are not limited to inventory checks, order status,

tracking, problem solving. Help with checking production time. Making calls

or sending out follow up emails to the distributors when needed. Also call

distributors in regards to any issues on the order to clarify issues with

the orders. I use a PeopleSoft and MacPac based program.

Treasure Island Resort and Casino

Bingo Packaging Clerk

Start Date: April 4, 2010 End Date: February 1,2012

I help with the inventory of the bingo packages, making sure that there is

enough on hand to run session. Also run reports to keep up to date

information making sure inventory is correct. Help with counting of paper

and pull tabs to make sure supply in adequate for the running of the day to

day operation at the casino.

Caribou Coffee

Barista

Start Date: Sept, 2008 End Date: July, 2009

I made specialty coffee drinks as customers ordered, rang up customer

orders, up sold products to help company productivity. Also helped clean,

open and close the store. Counted my cash drawer before and after shift to

make sure cash was balanced.

Wells Fargo Bank N.A

Teller

Start Date: August, 2005 End Date: March, 2006

I helped customers with cashing checks, depositing, issued money orders,

travelers' checks, and send money grams and up sold products to help

customers benefit from the banks many services. Helped run reports to

insure that the transactions run throughout the day were correct and that

the cash held within the branch was balanced. Also helped open and close

the branch.

Cub Foods

Customer Service Manager

Cub Foods

Start Date: January, 2001 End Date: August, 2003

I was responsible for supervising about 10 cashiers at any given time,

helped with getting the cash and doing cash drops on cash registers when

needed. Helped with making sure the front end of the store was clean and

that customers were not waiting in line to long. Helped at the customer

service counter including lottery, issuing money orders, money wires and

also helped close the service counter at the end of the evening making sure

inventory was correct and cash register was closed and balanced.

Education History

Received my GED April, 2001

High School Attended:

Hastings Senior High

Location: Hastings, MN

Dates

January, 1995 - January, 1998 (3 years 1 month)

ITT Technical Institute

Dates

December, 2011 - Present

Going for my Bachelor's Information Systems and Cyber Security

Current GPA 3.00

Contact this candidate