Customer Service Medical Assistant
Resume:
Melissa Mayberry
*** *** ****** **, *** Diego CA. 92114
559-***-****- ****************@*****.***
PROFESSIONAL
SUMMARY
Continually maintains a positive attitude while interacting with demanding clients. Serves as
the primary point of contact for both in-house and external phone and website.
SKILLS AND ABIL ITIES
• •
Professional phone etiquette Flexible
• •
Accurate and detailed
• Excellent communication
• •
Appointment setting Customer service–oriented
• •
Mul ti-line proficiency H IPAA Compliance
WORK
H ISTORY
04/2013 to 01/2013 Server/ Hostess
Country Waffles -Visalia, CA
Customer service, cashier, and greet customers.
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Phone orders, food prep, cash deposits
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12/2010 to 03/2012 Med Nurse/ Residential aid
TLC Assisted living for seniors -Visalia, CA
Distribute medications as prescribed by resident’s physician.
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Process refills accordingly, completed daily behavior charts.
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Assist with bathing and continence needs
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Second shift supervisor, take calls and other office duties.
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Housekeeping
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01/2008 to 07/2008 Call Service Representative
Cigna Healthcare -Visalia, CA
Answer incoming calls from members and healthcare facilities
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Provide answers regarding claims and explanation of benefits
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Send claims for adjustments as necessary.
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Processed on seven different computer systems at once,
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Passed audits for accuracy.
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11/2006 to 07/2007 Sales Associate
Go Wireless -Visalia, CA
Provide customer service,
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Sell mobile phones and contracts, meet or exceed sales quotas.
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In charge of monthly inventory count, managed cash drawer.
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EDUCATION
03/2009 to 03/2010 Diploma Received: Medical Assistant
Institute Of Technology Clovis, CA
[97.6] GPA, Dean’s list every month
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12/2009 to 01/2010 Medical Assistant Externship Fresno, CA
Dr. William Ebbeling
160 Hours of front and back office experience.
•
REFRENCES AVAILABLE UPON REQUEST
Melissa Mayberry
134 Las Flores St, San Diego CA. 92114
559-***-****- ****************@*****.***
PROFESSIONAL
REFERENCES
Elisa Romero
Cigna Healthcare
Visalia, CA 93277
Fabian Zazueta
Go Wireless
Visalia, CA 93277
Jessica Holdbrooks
Teacher
Visalia, CA 93277
Randi Ellis
TLC Assisted living for seniors
Visalia, CA 93277
Patrick Mccomb
Drive America
Fresno, CA 93711
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