Customer Service Sales

Marjorie Schrock

**** ******** ****** ( SAN DIEGO, CA( 619-***-**** (

*********.*******@*****.***

Highlight of Qualifications

** ***** ****** *****: outstanding customer service experience selling

merchandise

20 years Hairstylist: in a full service salon

Bilingual in English/ Tagalog

Awarded as JC Penney All Star

Awarded as JC Penney top retail sales 2004

Skills

SUPERIOR CUSTOMER Time Management Abilities Positive Attitude

SERVICE Flexibility /Adaptability Problem Solving Skills

Microsoft Word Front Desk Receptionist Organizational Skills

Communication Skills Telephone etiquette Acting Team Player

Creating a good first Open/ Closing Register Interpersonal Skills

impression Cash Handling Skills

Strong work Ethics

Professional Experience

CAVALIA - SAN DIEGO, CA

Entertainment

VIP Hostess, November 2012 to January 2013

Provided superior standard of service and support to patrons, leading VIP

guests to assigned areas in a swift and decisive manner, improving guest

satisfaction and retention

Greet and acknowledge all arriving guests, however busy and whatever time

of day

Extend courteous departures as guests leave the event

St. Vincent de Paul- San Diego, CA

Daycare

Volunteer, June 2012 to Present

Carried out housekeeping duties such as serving meals and cleaning dining

area

Organized and took part in leisure activities

Private Patient - San Diego, CA

Patient Care Assistance

Caretaker, March 2007 to September 2009

Provided patient with utmost care and emotional support

Monitored and administered prescription medication

Transported patient to and from doctor appointments, pharmacy and store

Cooked three times daily and cleaned house

JC Penney- National City, CA

Salon/ Department Store

Sales Associate, July 1992 to March 2009

Performed front desk duties such as greeting and checking in clients,

making and confirming

appointments, resolving client complaints, opening and closing

register

Recommended products to clients and assisted in sales

Participated in representing salon at various business and education events

Maintained high volume of hair services and retail sales

Education & Certifications

San diego Career center- San Diego, CA

Continuing Education- Computer Coursework, 2012

Matrix- New York, New York

Continuing Education- Haircutting, 2004

vidal Sasoon Academy- Los Angeles, CA

Continuing Education- Haircutting, 1992

San DIEGO CREATIVE and Performing Arts- San Diego, CA

Received High School Diploma, 1986

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