Manager Sales

John Cha **** Primrose Ave. ( Lewis Center, Ohio

***** 614-***-**** ( ********@*****.***

PROFESSIONAL SUMMARY

A dynamic, results driven management professional with a successful

background in all aspects of Mortgage Banking

Finance Management ( Credit Review ( Income Analysis

Strong Management Experience ( Strong Project Management Skills (

Organization/Problem Solving/Time Management Skills

History of effectively managing volume of 20 million monthly average

of mortgage loan pipeline. Exceptional organizational skills and superb

ability to work independently and multi-task with several projects while in

a fast paced environment.

PROFESSIONAL EXPERIENCE

JP Morgan Chase Bank, NA Columbus, OH

12/10- present

Operations Processing Team Manager

. Manage workflow, priorities, and turnaround times for loans in

processing along with tracking pipeline for team of 8 - 12 non-exempt

staff members with minimal supervision

. Resolve complex issues, handle exception items, document and introduce

new procedures to staff, while ensuring a high standard of customer

service to both mortgage customers and internal CHF customers

. Recommend human resources actions (hiring, terminations, salary

actions and promotions)

. Collaborate with LOB Partners (Lending Managers, Underwriter Managers,

Mortgage Bankers, Title Companies) to ensure mortgage refinance

processes are completed timely while meeting all quality assurance

standards

. Subject Matter Expert on CFM and Daily workflow and CFM Priority List

- developing and implementing new strategies for Columbus Retail

Processing Site

. Top refinance processing team for 1st half of 2013 with most units

funded.

. Top 10 Cycle time as a team for March, April, and May in Midwest

Region.

American Equity Mortgage, Dublin, Ohio

3/2009 - 12/2010

Assistant Branch Manager

. Prospected through company provided leads for residential mortgage

refinance and purchase loans

. Responsible for managing monthly pipeline of residential mortgage

loans by efficiently processing each file from beginning to the end of

the process

. Provides daily assistance to the branch manager managing a team of 12

mortgage consultants in meeting daily and monthly sales quotas and

ensuring compliance with each processed files before closing

. Achieved top Mortgage Consultant 2009 Dublin Branch and top 10% within

the entire company consisting of over 200 mortgage consultants

nationwide for gross revenue and volume of units closed

T-Mobile Columbus, Ohio

9/2008 - 3/2009

Retail Sales Associate

. Provided excellent customer service to current and potential wireless

customers by executing the 5 steps sales process

. Consistently exceeded daily and monthly sales quotas

. Supported Store Manager in ensuring sales store was very presentable

to customers through daily stocking of merchandise and making sure all

display model phones were fully functional

Freedom Wireless Columbus, Ohio

1/2008 - 9/2008

Retail Sales Associate

. Prospected existing customer base to upgrade cell phones and/or

wireless plan

. Ensured sales store was clean, stocked and presentable to customers

Campolo and Associates, Columbus, Ohio

8/2007 - 12/2007

Outside Sales Manager

. Major responsibility was to conduct 3-4 daily scheduled meetings with

small business owners detailing Accounting services provided by

Susanne Campolo, CPA

. Reported directly to the owner providing daily, weekly, monthly

pipeline forecast

. Conducted monthly auditing of financial documents to make sure they

were delivered to the Owner and back to our clients in an timely and

efficient manner

ADVANTAGE MORTGAGE SOLUTIONS, Columbus, Ohio

9/2004 - 6/2007

Operations Manager/Branch Manager

. Managed day-to-day business operations including financial business

planning, management, accounting, etc.

. Developed strategic marketing efforts to produce a continuous line of

business prospects

. Implemented tactical business procedures and policies to effectively

produce and increase revenue

. Successfully managed and trained team of senior mortgage brokers and

telemarketers

. Formed and maintained affiliate business relationships to provide

additional networking opportunities and increase referral efforts

COMPUTER SKILLS

Microsoft Office (Word, Excel, Powerpoint, Access),VISIO, MSP, REAL EC,

CLOSR, AUS, I-VAULT, HL FEDERATED, DO, DU, LP, CFM, FHA CONNECTION, MIS,

DATA VERIFY

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