Customer Service Administrative Assistant
Resume:
Stephanie Spillar
Career Overview
Highly enthusiastic customer service professional with 13 years client interface experience.
Core Strengths
Strong organizational skills
Work Experience
Server January 2013 to Current Texas Roadhouse - Orange city, FL
Assisted guests with making menu choices in an informative and helpful fashion.
Server June 2010 to November 2012 Ruths Chris Steakhouse - Lake Mary, FL
Accurately recorded orders and partnered with team members to serve food and beverages that exceeded guests' expectations.
Server, Trainer, Administrative assistant March 2007 to April 2010 Chili's bar and grill - Orange city, FL
Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
Educational Background
High School Diploma : 2000 Deltona High School - Deltona, FL
Motivated food serving professional with 10+ years food and beverage experience in casual and fine dining.
Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.
Excellent in verbal communication.
Active listening skills
Seasoned in conflict resolution
Sharp problem solver
Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
Delivered exceptional service by greeting and serving customers in a timely, friendly manner.
Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests.
Maintained a professional tone of voice and words at all times, including during peak rush hours.
Completed opening and closing checklists according to set standards.
Provided high quality service.
Supported other areas of the restaurant as necessary, such as setup, cleanup, prep work and equipment maintenance.
Answered questions about menu selections and made recommendations when requested.
Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
Maintained and organized invoices and information files in master database.
Trained new hire employees for correct facility procedures, safety codes, menu items and serving techniques.
Won ôServer of the monthö award on three separate occasions.
Courteous demeanor
Energetic work attitude
Top sales performer
Customer service expert
Adaptive team player
Opening/closing procedures
5 Ranch Trail Road, Debary, FL 32713 Cell: 386-***-**** : *************@*****.***
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