Customer Service Sales

Allison K. Guess

Houston, TX *****

*******.*****@*****.***

(713) 962 - 3052

Objective: To utilize my skills in an environment with advancement and

growth.

Education:

Lone Star Community College AAS Accounting/2013

Houston, TX

Marques Learning Center Diploma

Houston, TX

Superior Career Institute Certificate

Manhattan, NYC

Experience:

7/19/12 to 9/6/13 Redidrill Energy Services, LLC

Houston, TX

Bookkeeper:

. Handle vendors/customer account information,

. Print off checks as needed/copy and mail out checks,

. Implemented Wright Express Report (mileage/gas),

. Implemented Check View Hours Report (prepared wkly),

. Implemented Payment Advancement Report (prepared wkly),

. Prepare quotes, assist in preparing monthly/quarterly profit & lost

report,

. Updated ISNetworld to maintain compliance on website for obtaining new

vendors,

. Calculated weekly hours for shop,

. Purchased drill collars/o-rings/mwd/lwd parts,

. Weekly International Shipping.

09/11 - 12/11 Pipeline Video and Inspection Cleaning

Houston, TX

Operations Assistant:

. Liaison for PVIC

. Attended Pre-bid meetings at the City of Houston when my boss wasn't

available,

. Conducted daily safety meetings with crews,

. Managed two crews in Houston and one in Austin,

. Communicated with Austin on a daily basis via email or cell,

. Shadowed crews on job-sites,

. Evaluated crew members,

. Handled all resident complaints,

. Submitted incidents reports as needed with proper documentation along

with photos,

. Signed off on completed company work that was submitted to the City of

Houston on a weekly basis,

. Implemented new company forms,

. Submitted drivers daily log to AZ daily,

. Submitted a daily report at the end of every shift,

. Traveled back and forth from Houston to Austin to maintain business

relationship with City of Austin,

. Assisted in the hiring and firing of employees,

. Ordered all supplies for company equipment and vehicles,

. Organized luncheons/holiday gatherings,

. Providing routine clerical and administrative support to officers and

managers

. Assigned work maps to each crew,

. Documented any incidents on job sites, assigned daily work schedule

for crews,

. Attended Flaggers Class and received certification.

05/08-6/09 Republic National Distributing Co.

Houston, TX

Administrative Assistant/Purchasing Agent:

. Monitored inventory levels on certain products that were used on

regular basis,

. Correspond with marketing and sales team to determine if products are

available,

. Created purchase orders, spoke with vendors and warehouse regarding

shipments,

. Maintained customers portfolio for sales,

. Updated all customer accounts with vital information when needed,

. Tracked purchase orders and matched delivery receipts to Purchase

Order,

. Assisted sales department on various matters,

. Generated spreadsheet for forecasts on merchandise on a daily basis,

. Monitored daily forecast to determine ordering status.

11/07 - 04/08 HealthCare Equipment Specialty

Wichita Falls, TX

Account Technician/Admin Asst:

. Maintained daily cc deposits on excel spreadsheet,

. Tallied travel expense receipts, filing, faxing, answered switchboard,

. Accts payable/receivable, data entry,

. Kept up with invoices,

. Released sales orders for shipment, ups tracking,

. Monthly reports, organized luncheons with partnering company.

05/02 - 02/07 CPFilms

Martinsville, VA

Account Technician/Customer Service Rep.:

. Tallied weekly travel expenses, monthly journal entries,

. Daily check deposits,

. Assisted customers with various inquiries on their business

transactions.

. All accts. Payable/receivable transactions,

. Disbursed commission/payroll checks, scanned invoices for check run,

. Kept up with month end reports, bookkeeping, customer services,

. Tracked all UPS shipments via invoices,

. Maintained all office correspondence.

Skills:

Microsoft Word/Excel/Multi-task Typing 60 wpm/Work well

with others Internet access

AM/PM deposits/payroll Filing/Batching/Switchboard

Faxing/ Copying

Supervisor experience/Dedicated Customer Service Rep.

Accts Pay/Rec.

Organized monthly meetings Data/Journal entry/Scanning

Invoicing

Check disbursement /Organized Medical Terminology

Monthly reports

Quickbooks Eazy 10 & 2

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