Customer Service Representative
Resume:
Molly C. Fraher
Goshen, CT **756
*****.******@*****.***
OBJECTIVE
Seeking full-time employment.
EDUCATION
B.S. Communication degree, with a concentration in Journalism and a minor
in Women's Studies from Castleton State College, Castleton, VT.
WORK EXPERIENCE
Internship: The Rutland Herald Rutland, VT January 2010-
May 2010
Worked with daily staff, learned basics of copy editing and interviewing
both via phone and in person. Shadowed reporters and assisted with
newsgathering and writing. Published articles available upon request.
Majestic Car Rental Group Rutland, VT April
2010-April 2011
Basic customer service representative position with responsibilities and
duties that required multitasking as well as booking reservations,
interacting with customers and dealerships, proper phone etiquette, light
automotive detailing, drafting new ideas for marketing and advertising and
working quickly and efficiently with fellow representatives and directors.
The Farrell Distributing Corporation Rutland, VT January 2011-
April 2011
Served as a seasonal promotional model for a wholesale beverage distributor
that operates throughout the state of Vermont. Worked on Killington
mountain and collaborated with restaurants and bars promoting various
Anheuser-Busch products while engaging crowds and patrons.
Eastern Account System Inc. Danbury, CT August 2011
- April 2013
Full-time customer service representative for a fast paced pre-collection
call center. Duties include processing client payments, resolving customer
issues, handling confidential information, diffusing client escalations and
working closely with and fellow team members to improve daily metrics.
West World Media Ridgefield, CT
October 2012 - July 2013
Part-time events editor specializing in 'Event Source,' where
responsibilities included researching a variety of entertainment genres and
their schedules, and imputing events for multiple markets throughout the US
and Canada into a central database.
Ashley Furniture HomeStore Danbury, CT April 2013 - July
2013
Lead customer service representative responsible for order management,
scheduling deliveries, communicating with sales staff and vendors, handling
customer inquiries and complaints, product placement, interior decorating,
answering multiple phone lines and data entry.
Planet Fitness Torrington, CT August
2013 - Present
Part-time front desk personnel responsible for greeting members and logging
the gym's usage on a daily basis, light housekeeping and data entry.
ACTIVITIES
Castleton State Field Hockey: Team captain 2009. Recognized as 1st Team All
Conference, 1st Team All Region, and MVP for the 2009 season. Honored to be
selected to the National Field Hockey Coaches Association 1st Team. Being a
member of a team has helped to build organizational skills as well as
social skills. Playing since the age of 8.
Castleton State Spartan: Was a member of Castleton State's college
newspaper, 'The Spartan,' for two years in a row. Had numerous articles
published, as well as a bi-weekly 'senior' column.
PERSONAL QUALITIES
Interests: Snowboarding, hiking, rock climbing, the Boston Red Sox,
photography, sports, fashion, adventuring with my 5-year-old golden
retriever, particularly anything outdoors.
Qualities: Extremely quick learner with a strong attention to detail and
desire to learn. Great sense of humor. Excellent listener. Very outgoing.
Able to multitask and communicate efficiently and effectively with
coworkers and clients. Quick thinker with the ability to maintain
professionalism under pressure. Non-smoker. Proficient in all Microsoft
Office applications.
REFERENCES
Personal and professional references available upon request.
Contact this candidate