Manager Management

Ortanzeya Parks

Cellular: 470-***-****

Email: ***************@***.***

SUMMARY

Over nine years in the financial services industry with special skills in multi-tasking, time management,

and researching. A detailed, results oriented and efficient professional who learns and applies new

methods quickly, produces quality work while maintaining production targets and meets all deadlines.

ACCOMPLISHMENTS

Key member of team that organized and hosted “Proof Olympics” for approximately 100 associates from

various operational sites where three winners were determined. Recognized with STAR Award from site

manager for hard work and effort.

Advised management and technicians of inability to read specific documents which resulted in a gray

scale modification allowing productivity to increase by 30%.

Recognized for increasing staff productivity by 20% through conducting product knowledge training

courses.

EXPERIENCE

Bank of America, College Park, GA

Operations Representative 2012- present

Process transactions in the company's universal landing zone. Responsibilities include basic level

reporting, reviewing and processing transactions for item processing, reconciling and ATM deposits,

MICR/ image and performing other support operations functions as required. Work under pressure in a

high productivity environment with little supervision. Use 10 key by touch, mathematical, and deductive

reasoning skills.

Wells Fargo, Atlanta, GA

Operations Specialist 2, 2010-2012

Located, pulled, and dispositioned physical items that required research in the Exceptions Processing

System (EPS). Items may include illegible, piggyback, monetary, and non-monetary legal and out of

balance exception types. Accessed various reports such as DEMLIS, ZEPROCAN, and XENI using the

Wells Fargo Mainframe in order to clear the EPS general ledger. Prepared general ledger tickets for

foreign items dispositioned in EPS.

Wachovia, Atlanta, GA

Proof Encoder, 2004-2010

Worked at an accelerated pace with minimal supervision to proof and sort various bank transactions such

as checks, deposits, payments, and withdrawals using a proof encoding machine in order to meet

established deadlines.

Home Depot, Fayetteville, GA

Computer Operator, 1998-2003

Installed, modified, and made minor repairs to stores hardware and software systems. Provided technical

assistance and training to system users. Created and maintained user logins and passwords. Performed

full system tape backups and emergency tape recoveries. Worked with vendor representatives to ensure

that they had all requested suggested ordering quantities and related information. Audited price change

accuracy and ensured that they were completed on a timely basis.

EDUCATION

Strayer University, Morrow, GA

MBA, Human Resource Management

GPA: 3.8

Sigma Iota Epsilon

Georgia State University, Atlanta, GA

BS, Economics, Minor: African American Studies

GPA:3.3

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