Customer Service Sales
Resume:
Alexander G. Vernon
Phone: 404-***-**** Email: ****************@*****.***
Address: **** ****** ***** *** *************, GA 30043
Education:
Currently attending Georgia Piedmont College, Bachelors of Science in Computer Programming
Graduated Clonlara High School, 2009
Professional:
Airsoft Atlanta: April 2011 - Present
Customer Service, Purchasing and Online Sales Manager
o Monitored and adjusted inventory levels
o Provided technical, product support, customer service and managed retail sales
o Developed loss and fraud prevention procedures
o Optimized database analyses for ordering
o Processed incoming orders over the phone and on the internet
o Processed return authorizations, and customer complaints
o Handled vendor relationships, identifying new products and negotiating contracts
o Explain products, demonstrated functionality, and answered questions
o Trouble shot problems with customers in the store and over the phone
o Trained new employees on store operations and procedures
o handled receiving of products
o supervised warehouse staff
o pulled and packed orders for online sales
Buddy’s Lawn Service: January 2009 - April 2011
Landscaper, Maintenance Technician
o Discussed with customers and completed work orders for each contracted project
o Operated electric and non-electric hand tools and machinery
o Assembled furniture, electronics and outdoor equipment for clients
o Heavy Lifting snow, dirt, leaves and concrete removal
o Repaired work equipment
Mizudo Martial Arts Academy: June 2003 - January 2008
Lead Tae Kwon Do Instructor
o Taught self-defense, martial arts and competitive fighting techniques
o Demonstrated patience, self-discipline, and respect
Courses completed:
Analysis
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Visual Basics I & II
o
Operating Systems
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JAVA
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Computer Networking
o
Additional skills:
Advanced skills in Microsoft suites
o
Computer Troubleshooting / repair hardware and software
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Volusion e-commerce software
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UPS World ship, and USPS stamps.com professional shipper
o
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