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Customer Service Sales

Location:
Atlanta, GA
Posted:
October 05, 2013

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Resume:

Alexander G. Vernon

Phone: 404-***-**** Email: ****************@*****.***

Address: **** ****** ***** *** *************, GA 30043

Education:

Currently attending Georgia Piedmont College, Bachelors of Science in Computer Programming

Graduated Clonlara High School, 2009

Professional:

Airsoft Atlanta: April 2011 - Present

Customer Service, Purchasing and Online Sales Manager

o Monitored and adjusted inventory levels

o Provided technical, product support, customer service and managed retail sales

o Developed loss and fraud prevention procedures

o Optimized database analyses for ordering

o Processed incoming orders over the phone and on the internet

o Processed return authorizations, and customer complaints

o Handled vendor relationships, identifying new products and negotiating contracts

o Explain products, demonstrated functionality, and answered questions

o Trouble shot problems with customers in the store and over the phone

o Trained new employees on store operations and procedures

o handled receiving of products

o supervised warehouse staff

o pulled and packed orders for online sales

Buddy’s Lawn Service: January 2009 - April 2011

Landscaper, Maintenance Technician

o Discussed with customers and completed work orders for each contracted project

o Operated electric and non-electric hand tools and machinery

o Assembled furniture, electronics and outdoor equipment for clients

o Heavy Lifting snow, dirt, leaves and concrete removal

o Repaired work equipment

Mizudo Martial Arts Academy: June 2003 - January 2008

Lead Tae Kwon Do Instructor

o Taught self-defense, martial arts and competitive fighting techniques

o Demonstrated patience, self-discipline, and respect

Courses completed:

Analysis

o

Visual Basics I & II

o

Operating Systems

o

JAVA

o

Computer Networking

o

Additional skills:

Advanced skills in Microsoft suites

o

Computer Troubleshooting / repair hardware and software

o

Volusion e-commerce software

o

UPS World ship, and USPS stamps.com professional shipper

o



Contact this candidate