Customer Service Quality Control

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JOSEPH WHITE

*** ******* ****** *** **, Brooklyn, NY 11207

347-***-****

********@*****.***

COPIER / SCAN CUSTMER SERVICE PROFESSIONAL

More than 15 years’ successful experience in copier/scan customer

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Profile

service and support with recognized strengths in maintenance,

problem solving and trouble shooting, staff support, and

planning/implementing proactive procedures and systems to avoid

problems in the first place.

1. Possess solid computer skills.

2. Excellent working knowledge using both Canon and Xerox fiery

systems; Microsoft Excel, WordPerfect, Microsoft Word, Image

runners ( 105 109)

3. Color / Fiery doc. 40 etc., Xerox 8160 Digipath Docutech.

4. Train, motivate, and supervise customer service employees.

5. A team player, acknowledged as “Total Quality Customer

Service Professional.”

6. Maintain/update accurate inventories.

TPT DOCUMENT MANAGEMENT, INC 2010

Employment

2012

NY

Copier / Scan operator ;

1. Work w/ 2nd shift support team

1. Scan / Copied documents and made cds

2. Quickly and effectively solve customer

challenges.

3. Maintain quality control/satisfaction \

constantly seeking new ways to improve

customer service.

MERRILL / ROTHCHILD, NY 2010

2007

Support dept., 2nd Shift Copy Operator

1. Check machines daily for paper supplies etc.

2. Made services calls w/ computer log

3. Scan / copied all documents in color or b&w

4. Maintain all inventories from paper to tabs,

etc.

THOMAS JEFFERSON HS 1979

Education

1.

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