Customer Service Manager
Resume:
Roger L. Oliverio
Louisville, KY 40214
(Cell) 502- 693-2518, ********@***.***
CAREER OBJECTIVE:
A result oriented ambitious Account Manager seeking a position that will offer job growth and an
opportunity to accomplish challenging goals by utilizing excellent time management,
interpersonal and outstanding interpersonal skills. Driven and dedicated along with an
entrepreneurial vision to provide highest level of customer service and deliver results.
CAREER ACCOMPLISHMENTS:
2012 President’s Club Award Winner – Finished #3 of 201 account
•
managers
2011 President’s Club Award Winner -Finished #11 of 205 account
•
managers
2010 President’s Club Award Winner – Finished #14 of 216 account
•
managers
2009 Achievement – Recognized for capturing 14 new accounts
•
• 2008 Achievement – Finished in the top 15% in the country at ABF Freight
Systems for driving sales and developing new business. Was selected by senior
management to train 4 new account managers on ABF products, procedures, and
computer programs.
2006 President’s Club Award Winner – Finished #7 out of 242.
•
PROFESSIONAL EXPERIENCE:
First Choice Consulting, Louisville, KY
Owner February 2013 to Present
• Responsible for starting up and growing the Louisville market
• Develop relationships with local and national carriers
• Managing customers’ expectations
• Working hand in hand with customer service
• Managing the debits and credits
ABF Freight Systems, Louisville, KY
Senior Account Manager May 2006 – February 2013
Responsible for maintenance and/or revenue growth for all accounts in
•
assigned territory.
Determine needs of customers and ensure those needs are met.
•
Follow all processes required to ensure the company's specific objectives
•
are achieved.
Schedule and conduct a pre-determined number of face-to-face sales calls
•
as directed by management team.
Maintain existing customers and grow assigned territory by securing new
•
customers. Meet or exceed all quotas and goals as defined.
Develop and maintain rapport with operations.
•
Promote self-development through entrepreneurial approach and enhance
•
knowledge of the competitive marketplace.
ABF Freight Systems, Louisville, KY
Operations Supervisor May 2005 – May 2006
Manage up to 30 union drivers.
•
Responsible for proper consolidation of 250-325 Out Bound bills a night.
•
Analyze data, perform studies and make recommendation on all inbound
•
and outbound freight optimization using knowledge of existing freight carrier
contracts.
Meet close-by-close deadlines as defined.
•
Improve Effective Load Average and Beyond Point Savings.
•
Lower claim ratio and transfers.
•
Selected to train a Management Trainee on Out Bound Supervisor position.
•
ABF Freight Systems, Louisville, KY
Management Trainee Jan 2005 – May 2005
Attend 20 week training program that covers all aspects of the motor
•
carrier operation.
Train with minimum supervision in the following areas (Payroll,
•
Cashiering, OS&D, Billing, Safety and Maintenance, Inbound Supervisor,
Outbound Supervisor, City Dispatch, Line Haul and Sales).
Present presentations in a group setting and a one-on-one basis.
•
EDUCATION:
Thomas More College, Crestview Hills, KY
•
Bachelor of Arts in Business Administration and Finance- May 2004
DeSales High School, Louisville, KY
•
Graduated in the upper 15% of high school class 2000
REFERENCES:
Reference available upon request
Contact this candidate