Project Technician

KIEWAN DORCH

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**** ********* ******

Home: 404-***-****

Dunwoody, GA 30338 E-mail

*******@*****.***

EDUCATION: Bachelor of Science in Telecommunications

Management, February 2000

DeVry University, Atlanta, Georgia

WORK HISTORY: Recruitment Specialist, September 2012 - present

Metasys Technologies, Atlanta, GA

. Partner with Account Managers and fulfillment team to

ensure that financial and operational targets are met

. Source through internal candidate database, professional

associations, referrals, and other resources

. Evaluate candidates strengths compared to client

requirements by identifying, selecting, and recommending

the best candidates

. Perform detail screening and skill assessment interviews

. Negotiate wage rates and other terms of employment with

candidates

. Prepare and debrief candidates on client interviews, and

close the candidates

Facilities Coordinator/PBX Technician, April 2003-May 2011

Docufree Corporation, Atlanta, GA

. Solely responsible for recruiting/contacting contractors

for entire building

. Oversaw the approval process by pre-screening, and

evaluating their compatibility with specific job

requirements

. Exemplified strong inter-personal/Project Management

skills that were well respected by clients and upper

level management

. Exceeded performance expectations by also working as a

key member on the Telecom team, resulting in dual roles

. Self- motivation lead me to become the lead PBX

troubleshooter of IP telephony issues

. Responsible for evaluating/connecting voice and data

communications for new and existing employees

. Analyzed and evaluated VoIP operating procedures and

made recommendations

. Documented application standards and produced high

levels of stability, reliability, and availability of

the network environment

FastAccess Support Technician, June 2002-April 2003

Hewlett Packard, Alpharetta, GA

. Perform troubleshooting and maintenance for Bellsouth DSL

services

. Support the rollout of system enhancements, upgrades with

external and internal software teams

. Perform routine test to solve facility troubles

. Provide 24/7 network support to ensure high level of

transmission

. Manage and maintain customer call database

. Track handling time on calls

. Achieve and maintain a monitoring score of 90% or above

Network Operations Specialist II,

November 2000-December 2001

Sprint, Atlanta, GA

. Performed troubleshooting for installation and

maintenance for Sprint ION DSL/VOIP services

. Supported the rollout of system enhancements, upgrades

with external and internal software teams

. Provided maintenance to sustain around the clock

continuity of communication systems

. Performed routine test to solve facility troubles

. Participated on cross-functional teams to address service

impacting issues related to the network performance, and

customer impact

Technical Consultant, March 2000-November

2000

Elastic Networks, Alpharetta, GA

. Co-led a technical team around the country installing

Linux modems/servers into major companies

. Exceeded client expectations by delivering a complex high

profile project under budget and ahead of schedule,

resulting in key referral leads

. Established negotiating skills by speaking directly to

project managers for site surveys and job requirements

. Often recognized for commitment to customer satisfaction

by striving for excellence in all aspects of work

Contact this candidate