Customer Service Manager

Vincent J. Ventrone

***** *********** ***** 440-***-**** Home

Parma Heights, Ohio 44130 216-***-**** Cell

*.********@*********.***

Career Summary

Professional and dedicated manager with experience in transforming prepress environments to

improve workflow and through put. Experienced in implementing Lean Manufacturing tasks to

track and reduce plate remakes and press waste. Strong organizational skills, with the ability to

manage a large number of employees. Experienced in troubleshooting and resolving problems.

Competencies

Review file format with Customer Service Representatives

•

Well versed on using and training X-Rite 500 Series Spectrodensitometer

•

Repaired and maintained prepress equipment

•

Coached employees through many cultural and process changes

•

Microsoft Word and Excel

•

Professional Experience

Cenveo Envelope Division Cleveland

9/2011-Present

Production Supervisor

• Supervise employee’s though daily production and challenging schedules in a union

environment.

• Head of Health and Safety for the entire plant.

• Daily data collection in order to monitor production and waste.

• Perform quality check through out the shift, and reviewing ways to achieve positive

results.

• Reorganize Composition area to create a manageable workflow, and make the

department user friendly. Also helped the off shifts find jobs and track where they

are in the process.

Post Up Stand 2/2011-9/2011

Printing Technician

• Operate Mimaki JV3 M250, JV 2, JV33 M260 Dye Sublimation

ink jet printers.

• Process jobs through Onyx Production House RIP and Preflight System.

• Perform daily and weekly maintenance on all equipment.

• Daily quality checks on all printers running various types of materials.

Unemployed 10/2009-2/2011

ReyHan PGF at Franzen Graphics Cleveland, Ohio 2002-2009

Production Manager

• Implemented a Lean Manufacturing process to reduce press downtime

• Critiqued approved proofs with production supervisors to assure quality

• Recommended job meetings with sales people on all projects

• Trained on Esko Graphics Suite Seven and Flex rip software

• Remodeled entire plate, proofing, and supply departments

• Improved the relationship between ReyHan PGF and Franzen Graphics

• Review press sheets with densitometer to record and improve plate curves

• Responded to customers concerns and questions to assure quality

Vincent J. Ventrone Page 2

R.R.Donnelley & Sons Berea Division Berea, Ohio 1999-2002

Supervisor Prepress Operations

• Implemented the collection of data for tracking press down time and waste

• Coordinated a $1.7 Million dollar computer to plate appropriation

• Conducted a quality improvement team in prepress to evaluate and reduce errors

• Installed two Misomex step and repeat machines

• Developed task analysis, job descriptions, and standard operating procedures

• Worked with electronic imposition team to create templates

• Maintained daily production for stripping, digital and conventional plating

Education

Cuyahoga Community College Parma, Ohio

Valley Forge High School Parma, Ohio

Diversity Training for Management R.R. Donnelley and Sons

Awards

Outstanding Graphic Arts Student

Master Craftsmen Award

Training

Adobe Creative Suite 4

Covalent Job Tracking System

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