Quality Assurance Manager

QUALITY MANAGEMENT PROFESSIONAL

Quality Assurance - BRC Global Standards - Plastic Thermoforming Blow Form

Manufacturing - Training & Development - Supplier Quality - ISO 9000 - Lean

- Six Sigma - Green Belt - Continuous Improvement - Customer Service -

Inventory Management - JIT - TQM - Corrective Action - FMEA - Safety

Compliance - SPC - Project Management - Cost Reductions - Malcolm Baldrige

- Finance & Budgeting - Root Cause Analysis (RCA)

Quality Assurance Manager

Dart Container (Formerly Solo Cup Company), Ada, OK 2009 -

Present High volume thermoformed plastic products for the Food

Packaging Industry

. Implemented proactive prevention based Process Auditing, fostering

best in class practices resulting in employee ownership of quality.

. Instituted a Voice of the Customer complaint response process,

reducing complaints by 56%.

. Led my plant in attaining a BRC Audit Score of A for food packaging.

. Championed use of Statistical Process Controls and effective data

reporting, supporting knowledge based process improvements in plastic

extrusion and thermoforming.

. Performs coaching and mentoring activities, engaging employees to

reach for excellence as they work to improve their performance.

. Championed Lean - Six Sigma Continuous Improvement projects saving

>$100 K / year.

. Drives deployment of Corrective Action that eliminates the Root Cause

of customer issues found through ASQ respected analysis methods.

. Developed a Cross Functional GMP audit program, recognized by BRC as

a Best Practice.

. Linked performance, training, & career needs with the strategic plan

meeting the goal of 95% certified on their assigned position.

. Additionally, oversee a comprehensive HACCP program and all

prerequisite Sanitation Practices as well as Pest Control.

. Instituted employee mentoring, empowering employees with an

additional avenue for career development.

Corporate Quality Assurance

Metl-Span, Lewisville, TX 2003 - 2008

Insulated panel products for the cold storage industry

. Designed & implemented a robust Quality Management System and Quality

Manual harmonizing customer expectations and Systematic Process

Controls.

. Developed Supplier Partnership programs for incoming materials

quality compliance.

. Designed & developed an Individual Development Program for employees

at all levels, linking current proficiencies with performance

expectations.

Production Manager

Design South Furniture, Toccoa, GA 2001 - 2003

Custom Furniture Production

Production Supervisor

American Woodmark, Toccoa, GA 1999 - 2001

High Volume Kitchen Cabinets

Production Manager

2-Day Designs, Toccoa, GA 1998 - 1999

Furniture Production

Corporate Quality Assurance Manager

Daws Manufacturing, Pensacola, FL 1995 - 1997

Automotive After Market Parts Production

Quality Assurance Supervisor

Fujitsu Network Systems, Richardson, TX 1992 - 1994

High Volume Telecommunications Manufacturing

Quality Assurance Supervisor

DSC Communications, Plano, TX 1990 - 1992

Telecommunications Computer Systems

Prototype Assembly & Test Supervisor

Varo, Incorporated, Garland, TX 1988 - 1990

Night Vision Systems Development

Advanced Radar Systems- Production Supervisor

Texas Instruments Incorporated, Dallas, TX 1985 - 1988

Satellite Navigation Systems Development

Commissioned Officer

US Navy Active Duty 1981 - 1985 Retired: Commander, USNR -

2000

EDUCATION AND CERTIFICATION

. MBA - Amber University, Business Management - Garland, TX 1991

. BBA - University of North Georgia, Marketing and Management Dahlonega,

GA 1980

. ASQ Certified MANAGER OF QUALITY / ORGANIZATIONAL EXCELLENCE

. Texas Award for Performance Excellence - Senior Examiner - Team Leader -

Process Observer

. American Society for Quality - Senior Member

Additional courses, seminars, and workshops include:

American Society for Quality: Root Cause Analysis

Manager of Quality / Organizational Excellence

Quality Auditor

Customer Supplier Partnerships

Audits for Improved Performance

The Hogan Center Servant Leadership (High Performance Teams)

for Performance Excellence: Project Management

Customer Service Excellence

Managing Multiple Priorities

Air Academy Associates: Six Sigma Green Belt

Varo, Inc. and Paul Krensky: Statistical Process Controls

Texas Instruments: Phillip B. Crosby Quality College

National Science Foundation: Hazard Analysis and Critical Control Points

(HACCP) Manager

BRC Global Standard for Packaging and Packaging

Materials

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