Customer Service Manager

OBJECTIVES

. To obtain an entry-level position as a HVAC/R technican, maintenance

technician, or

general warehouse laborer.

. To continue excelling in providing high-quality and dedicated customer

service.

EXPERIENCE

GORDON BIERSCH

Cook( Aug 2013 -

Prepare food according to procedures and standards: within time guidelines.

Ensure compliance with all health codes and requirements.

Maintain stocking (Re-stocking) cleaniness and organization of work area.

Operate equipment safely determined by position and OSHA regulations.

Concentrix/Honeywell ( Hunt Valley, MD

Customer Service/Technical Support Representative ( Aug 2010 - Sept 2012

. Facilitated customer and contractor inquiries by troubleshooting problems

with products

including thermostats, dehumidifiers, humidifiers, and AC/heating

systems.

. Applied expertise in product design and operation to assist customers and

contractors,

leading to increased customer satisfaction.

. Achieved a 90% quality handle adherence over the duration of my tenure.

Delaware North Companies( Baltimore, MD

Cook 1( Apr 2010 - Aug 2010

. Responsible for the full operation of a concession stand, from set-up,

preparation of food,

taking orders, interacting with customers, clean up and breakdown.

. Utilized strong attention to detail in complying with both customer and

health

department standards.

. Succeeded in driving increased volume of customers to the concession

stand through

superior customer service and diligence.

Barnett Inc. ( Baltimore, MD

Warehouse Worker ( July 2008 - March 2010

. Prepares orders by processing requests and supply orders; pulling

materials; packing

boxes; placing orders in delivery area.

. Maintains inventory controls by collecting stock location orders and

printing requests.

. Contributes to team effort by accomplishing related results as needed.

EDUCATION

TESST COLLEGE OF TECHNOLOGY, BALTIMORE, MD ( 2011

Certificate, HVAC/R

Vivien T. Thomas Medical Arts Academy, Baltimore, MD ( 2007

High School Diploma

REFERENCES:

. James Reynolds: (Former Supervisor) 443-***-****

. Janel Leslie: (Former Supervisor) 443-***-****

. Domonique Ramsey: (Former Manager) 443-***-****

Harry N. Mendell, Jr.

1325 W. Pratt Street Baltimore, MD 21223 ((410) 637 - 9794

(*****.*******@*******.***

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