Customer Service Administrative Assistant

Ruben Cantu

**** ******* ***** #***

Houston, TX 77081

281-***-****

***********@*****.***

Work Experience:

**/****-**/**** ******* Research Consultants, Houston, TX

Quality Documentation Specialist - Temporary Assignment

. Ensured accuracy for invoicing memos and billing

adjustments

. Cataloged daily shipment log of medical and

financial records

. Assisted with retrieval of original legal

documents and latest revisions in a timely manner

. Maintained and tracked exporting costs for

domestic project accounts

06/2008-Present Houston Texans NFL, Houston, TX

Game Day Events Assistant (Seasonal)

. Monitor stadium traffic and floor operations to

ensure safety of fans, high profile guests and

teammates

. Ensure all corporate guests are within parking

compliance

01/2011-05/2013 Waste Management Recycling, Houston, TX

Administrative Assistant/Scale Operator

. Ensured safe and accurate scale traffic movement

. Accurately calculated cash payments for customers

. Verified domestic/international incoming/outgoing

commodities

. Processed billing memos, invoicing and billing

adjustments

. Assisted in service and sales

10/2006-12/2011 Dixie Cullen Interests, Houston, TX

Administrative Assistant/Traffic Coordinator

. Managed inventory of raw iron and steel materials

. Maintained costs for exporting/importing projects

. Oversaw domestic/international incoming/outgoing

freight

. Processed billing memos, invoicing and billing

adjustments

. Monitored past due and delinquent accounts

. Assisted in service and sales

01/2005-09/2006 G & K Services, Houston, TX

Accounts Receivable Representative

. Processed invoicing and billing adjustments

. Reconciled monthly invoices and aging statements

. Monitored past due and delinquent accounts

. Performed routine collections

. Assisted in service and sales translations

11/1999-12/2004 Buro Happold Consulting Engineers, New York, NY

Document Control Assistant

. Collected and distributed configured records,

drawings and blueprints

. Maintained a comprehensive filing system for all

specifications

. Prepared weekly financial revenue reports

. Processed invoices and billing adjustments

. Arranged travel accommodations

. Assisted with corporate and social functions

. Managed inventory of office supplies

. Orientated and trained interns and temporary staff

05/1995-11/1999 TruGreen Chemlawn, Rochester, NY

Administrative Assistant/Commercial Account Sales

. Maintained library of financial commercial account

agreements

. Processed invoices and billing adjustments

. Assisted in customer service

. Calendared service application dates

06/1993-04/1995 Caesars Palace Hotel and Casino, Las Vegas, NV

Customer Service Representative

. Validated gambling vouchers

06/1990-05/1993 Texas Department of Mental Health and Retardation,

Richmond, TX

Sports and Recreation Assistant Coach - Habilitation

Specialist

. Provided assistance in the development of primary

motor skills

Skills:

Software: MS Word, MS Excel, Outlook and Lotus Notes, SAP and

QuickBooks Pro, FileMaker Pro, Citrex, AS400

Typing: 45 wpm & Ten Key

Languages: English, Spanish

Administrative: Proficient organization, research, oral and written

communication skills

Education: Wharton County Jr. College, Richmond, Texas

References upon request

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