Customer Service Electrical

MELVIN PERRY

************@*****.*** 718-***-****

*******************@*****.*** 718-***-****

SUMMARY

Desire Customer Service or Sales position. Effective results producer with

exceptional interpersonal, communication, presentation and detail oriented

skills. Dedicated, hard working, sales, customer service, technical support,

and educational professional, with over 15 years experience enjoying the

rewards of making a difference to customer needs and the company's growth

and success.

HIGHLIGHTS

Established as company’s sole representative to the New York Stock

Exchange, created a strong sales foundation for the financial territory.

Sold several hundred equipment and contract sales, and successfully

negotiated annual contract renewals.

Skilled at all levels of the sales process and customer relations in

B2B,D2D and phone sales; with ability to rapidly assess and meet

customers’ needs.

Quick learner who adapts and multitasks easily to new situations and

enjoys solving challenging problems.

EXPERIENCE

NYC Transit New York, NY

Electronics Instructor Present

Instruct NYC Transit employees on various aspects of electronics, DC &

AC theory and applications, circuit analysis and troubleshooting.

Teach electrical safety, basic electronics/ electrical essentials, electrical

wiring,panels, semiconductor, digital and microprocessor technology.

Train and supervise soldering techniques, power supply assembly/

operations, amplifier circuits, transformers, and test equipment usage.

Facilitate training utilizing modern techniques: power point

presentations, advanced electronics hands on lab trainer, interactive lab

simulation software, computer based training cdroms, and online based

multi-media program training.

Apex Technical School New York, NY

Electrical Instructor 2 years

• Taught electrical safety, electrical fundamentals, electrical wiring, electrical

codes and panels, electricians’ tools and equipment usage in the Electrical &

Construction Skills Departments.

• Recognized for competence, effectively establishing students' rapport and

motivation.

• Self- motivated with excellent presentational, leadership, analytical,

organizational skills in leading intense hands on lab settings and practical skill

based workshops.

• Taught AC / DC electrical fundamentals, electrical circuit analysis and

applications, trade math, conduit bending, electrical wiring installations, and

electrical systems.

Tyco/SimplexGrinnell Hauppauge, NY

Sales Support Representative 13 years

• Maintained and serviced a network of over 1,300 data communications

equipment on the trading floor of the New York Stock Exchange.

• Installed, serviced, and repaired various data communications and data /

time recorder equipment: ticker tape displays, master time and control

systems, employee time recorders, time clocks, time stamps, access entry

equipment and supportive equipment as a field and bench technician.

• Stellar reputation as a problem solver and troubleshooter whose strong

technical background and product knowledge contributed to effective service

and sales with a do what it takes approach

EDUCATION

Tennessee State University Nashville, TN

BS Electrical Engineering

New York City College of Technology Brooklyn, NY

AAS Electrical Engineering Technology

Yehudi Nishli

516 – 906 – 0168

R. Khudu

347 – 869 – 0688

Charles Sarno

212 – 645 - 3300

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