Customer Service Manager

Phuoc Thien Tran

Santa Ana CA *****

*******.****.**@*****.*** * 805-***-****

Objective:

To obtain a part time position that will allow me to grow along with the company.

Qualifications:

• Ability to interact professionally, respectfully, courteously, and responsively with the public.

• Ability to build strong customer relationship through interaction.

• Ability to utilize customer service techniques and professional selling skills to achieve personal and

team productivity goals.

• Ability to work well as a team and work well with culturally diverse community.

• Ability to prioritize important projects, manage conflicting demands, reduce pressure and multitask.

• Ability to maintain confidentiality of customers’ information on file.

• Ability to use multiple computer applications.

• Advanced knowledge of Microsoft Word, Excel and PowerPoint.

• Bilingual Vietnamese-fluently speak, read, write and understand.

Professional Experience:

2012- 2013: CHANEL Beauty Advisor

Macys Puente Hills, La Puente, CA

• Effectively conducted in-depth personal consultations with customers in-person while

simultaneously assisting them to determine their best selections of make-up and skin care.

• Effectively communicate and explain complexity and variety of cosmetic products to customers in

order to improve customers' skin quality and appearance.

• Built customer relationships and loyalty through initiating service consultations, regular purchase

follow-up and replenishment calls, and the maintenance of a client list.

• Followed up after the sale will enable customers’ satisfaction and built lasting customer

relationships.

• Inspired customers by making a connection and demonstrating products and techniques to create a

lasting positive impression of the company.

• Attended and actively participated in vendor meetings, seminars, schools, and other product

knowledge and business-driving opportunities.

• Achieved personal, team and productivity goals.

• Maintained counter stock, cleanliness, and hygiene standards.

• Performed other duties as needed.

2011- 2012: Assistant Manager

Kim Nails and Spa, Santa Barbara, CA

• Provided excellent customer service.

• Developed excellent relationship with customers through interaction and appointments.

Phuoc Thien Tran

• Greeted customers, answered the phone and scheduled customers for the appointment via the phone.

• Assisted manager to manage and track inventory.

• Assisted manager to order supplies as needed.

Internship Experience:

2012- 2013: Certificate Internship-Assistant Manager

F&B associate Embassy Suites Hotel, Brea, CA

• Assisted managers to monitor food preparation or serving techniques to ensure that proper

procedures are followed.

• Communicated clearly, effectively, and accurately both verbally and in writing to prepare

customers’ meal orders.

• Assisted managers to monitor food distribution, ensuring that meals are delivered to the correct

recipients such as those for special diets, are followed.

• Assisted managers to keep records of customers’ orders, manually and using computers.

• Recorded guest comments or complaints, referring customers to managers as necessary.

• Maintained confidentiality of all information of customers.

• Performed other duties as needed.

Education:

2013-Present: Golden West College, Huntington Beach, CA

2011-2013: Mt Sac Antonio College, Walnut, CA

2009-2010: Highlight Community College, Des Moines, WA

GPA 3.41 (on scale of 4.0)

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