Engineer Manager

Vidhya Balasubramanian

Santa Clara, CA

Ph. 408-***-****, ********@*****.***

Senior Software QA Engineer

* *********** ******: Possess valid Employment Authorization (EAD card) to

join immediately.

Linked in: http://www.linkedin.com/pub/vidhya-balasubramanian/b/368/1a0

2

Experience in QA testing (9 years), Prior developer experience (4 years),

Strong leadership skills (3 years)

. Software QA professional with full System development life cycle

experience including Requirement/Use case/System specification

review, Agile Scrum process, Design, develop and implement test

plans, test processes and test suites, Testing at various

phases, Document for future usage (wiki), QA Certify the

release for Alpha, Beta and CR production deployment

. Excellent automation skills include Evaluating automation

criteria, Setting up automation environment, Developing and

executing test suites for the team, Scripting and

troubleshooting

. Performed QA lead role by mentoring a team (onsite and offshore)

for setting up environment and executing test cases, updating

results in test director, assisting with test issues and

troubleshooting. Played lead role during prior development and

onsite coordination as well.

. Effective team player, Proven ability to multi task under hectic

schedules, known for thoroughness, Quick and proficient in

learning new skills

. Domains - Voice over IP (VOIP) with Unified Communications, DB2

development, Credit card/Financial, Retail Media, Traveler's

Check group and Transportation.

1 QA Skills Summary

3

QA Testing and methodologies Functional (white and black box)

& Regression testing

Test plans/strategy/cases/Process/Tools Installation and OS (server)

migration testing

Requirement/Specification review Load/Stress/Performance and

API level testing

Agile - User Stories (Cucumber, Ruby) Disaster recovery and VMware

failover testing

Automation (test) -Selenium, Java, Perl, TCL, Rational Tools (RFT), Unix

Shell and batch Scripts

Test environments: VOIP telephone system involving Web apps, Phones,

Servers, Vxworks/Linux switches (C Appliances, Client apps and Network

Protocol analysis (Wire Shark), Database design verification using DB

tools. Web apps were on ASP.net, Java, VB, HTML/XML, Ruby on rails

*Detailed technical skills stated at the end of profile

Accomplishments:

1) ShoreTel - Senior Software QA Engineer

. Demonstrated the ability in taking complete ownership of functional

testing a new Server feature (SBE Core) introduced on cross platform

(Windows and Linux) thru commitment. The major issues I caught up and

my bug analysis skills played vital role in the decision making of the

product release.

. Reduced manual testing needed on Installer by enhancing an Upgrade

path tool.

. Independently handled the challenging situations in the team (Lead

moved and some new areas had to be handled and tested with own

research)

2) IBM - Software QA Enginner - Written numerous Java scripts (RFT) and

developed the automated regression suite for various db2 levels. This

effort reduced the regression cycle time significantly while catching

bugs across distributed platforms.

3) Visa - QA Analyst- Involved in formal and informal product design

discussions with development to provide input on requirements, designs

schedules and potential issues. This input gained respect with cross

functional teams and became a valued "go-to" QA member on challenging

test areas.

Professional Experience: ShoreTel, IBM, VISA, APL, AMEX and JC Penney

1 1) ShoreTel: Senior Software QA Engineer

Apr'12 - Aug'13

Software QA Engineer

Jan'11 - Mar'12

. Recruited to become an integral member of the Server-Application Quality

Assurance group

. Reviewed system architectural specifications (SAS); authored test

strategy and plans (TAS) for new features; wrote test cases and prepared

test suites and evaluated automation potential.

. Setup of Shoreware on various Windows server environments including;

creating virtual machines under VMware Vsphere client, imaging physical

servers, setting up configurations (Server Roles, Firewall, LAN, FTP and

Registry) and installing necessary applications.

. Improvised product quality by identifying all possible bugs during

Functional/regression/Load testing of the Shoreware web software over

VOIP telephone system involving Phones (MGCP/SIP), Servers

(Windows/Linux), switches (Vxworks/Linux), Appliances (Linux) and Network

proto cols (TCP/IP, SIP, SMTP)

. Automated test cases using in house VTF framework (Selenium and Java)

with TCL and Perl for Call Control and Upgrade path features.

Developed/Enhanced test tools (batch scripts) for various testing needs

like Collect log, Backup DB (MySQL) etc.

. Verified builds before Alpha/Beta/CR releases and provided QA

certification which contained environment, testing and open bug details

. Lead a test team of 4 (onsite and offshore) for Windows 2012 support on

Shoreware

. Written/Executed Cucumber Scenarios under Ruby Capybara tool for testing

Director2 GUI which was developed thru Agile sprints.

2) IBM (Analysts International), SVL, CA - SW QA Engineer Mar'07 -

Oct'10 3.5 years

- Appointed to DM DB2 Tools group that develops tools used by DBAs for DB2

database maintenance.

- Conducted FVT, Regression, User Acceptance Test and Disaster recovery of

the IBM db2 tools.

- Established automation framework for multiple DB2/OS levels, Improved

regression suite by writing Java scripts (RFT and Test manager) in Agile

mode.

3) VISA (RS software), Foster City, CA - QA Analyst Jul'

06 - Feb'07 8 months

CCDRi - Visa commerce, B2B & CCDRi Bring ons, Production fixes (Solaris

Unix, Windows, JDK 1.5, Abinitio, XML)

Wrote test plans/test cases and functional/regression tested the EDI to XML

mapping, Payment submission into database (DB2), VIP response and

Acknowledgement. Automation scripts written on Unix shell and batch

scripts.

4) APL (Infosys), Oakland, CA - QA Analyst Oct'04 - May '05

8 months

Application Portfolio Simplification Program (APS) & Distributed Service

Request and Pricing (DSRP) - VB/.NET application, DB2 & MVS utilities,

Clear quest

Functional tested the Shipping service application to verify the need for

system rewrite from legacy to VB/.Net. The analysis report given played a

vital role for conversion

5) VISA (Infosys), Foster City, CA - QA Analyst

May'03 - Sep'04 17 months

Resolve Online (ROL) and VCRFS/VDAS offline (Java, VB, MVS, Test Director,

Clear Quest, Unix)

Performed End to End (E2E) and interface testing of the ROL Java

application with other non ROL RSI and client server systems

6) AMEX (Infosys) Developer/Onsite Coordinator Jun'02 -

Feb'03 9 months

Traveler's Check group (TCG) -Paid Truncation rewrite & New TC development

Developed the software which includes creating a new database design,

managing an offshore team of 4 for coding, testing, integration, deployment

and maintenance

7) JCPenney (Infosys) Coordinator/Module leader/Developer Oct'99 - May'02

2.5 years

Responsibilities: Analysis & Design, Coding, Bug fixing, Code reviews,

Project management (Scheduling and assigning tasks, Audit handling),

Integration/Performance/System and Acceptance testing, support and

maintenance.

Education:

MCA- Master of Computer Applications (1996-1999) - Madras University,

India.

B.Sc. - Bachelor of Science (Physics, 92-95) -KNGA College, India

DISM (Diploma in Information System Management, 95-96) - Aptech

Technical (Detailed) Skills:

Languages/Inter ASP.Net, C, C++, JDK 1.5, Java Scripting,

faces Perl, TCL, Cucumber, Unix Shell scripting,

Windows Batch scripts, HTML, XML, VB4.0

Tools QA - HP Quality center (Test Director),

Cucumber, Wire Shark, Tera term (SSH and

Serial), Burnflash, telnet, Putty, Rally,

Siebel, Sales force app, WG monitor, TAPI

Browser, STML browser, Unix Command line

(netstat, etc), Windows Reg Edit (registry

settings), Phone-SIM, RFT -Rational

Functional Tester, Test Manager, Rational

Requisite pro, RTC, RQM, Clear quest, Clear

Case, CMVC, TDG, DB2-AQT, Luntbuild, PVCS

Tracker, Vedit, Ultra edit, Edit Plus

Operating Linux, Windows 2012, W2008 R2/SP2 Standard

systems/Env and Enterprise servers (Virtual Machines - VM

and Physical), Windows clients - 8/7/XP 64

and 32 bit, Vmware VSphere client 5.1 (ESXi),

Solaris Unix, Web Sphere

Databases/Proto MySQL 5.1, DB2 v7-v10,ORACLE 7.3 TCP/IP, FTP,

cols SMTP and SIP

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