Customer Service Medical

DEBORAH YOUNG

PO Box *** Gray Court, SC ***** 864-***-**** **********@*****.***

Summary

Knowledge in the principles of marketing, business information systems, management in human resources, psychology and

sociology

Military service totaling 21 years in the naval reserves

Focused and reliable professional with excellent communication and problems solving skills

Adapt at working in a team as either a leader or follower

Known for providing quality customer service

Computer skills including MS office Suite

PROFESSIONAL EXPERIENCE

Greenville County Disability Board, Greenville, SC 2007 – Present

COMMUNITY TRAINING HOME COORDINATOR

Manage group homes for individuals with disabilities and special needs ensuring the homes are staffed with well-trained individuals

that provide the residents with quality care and guidance toward meeting their goals.

Provide Staff with the following:

Ensure that the staff is up to date with their training.

Ensure that staff adheres to agency’s regulations.

Ensure residences operate within their budgets.

Enforce agency policies and procedures.

Provide Residents with the following:

Assess individual strengths and goals.

Develop and implement training objectives

Address needs and concerns of individuals and their families

Monitor Behavior Support Plans.

Enforce agency policies and procedures.

Participate in the development of each resident’s single plan and training.

Alltel Communications Greenville, SC 2002 – 2005

TECHNICAL SUPPORT REPRESENTATIVE

As a technical support representative learned more about the wireless communication industry, improved customer relations

skills and successfully resolved customer issues within a timely manner.

United Health Care Greenville, SC 1993 – 2001

SENIOR OUTPUT TECHNICIAN

Performed a variety of functions, ENSURING input/output via tapes, diskettes or electronic data transfer were completed in the

required time frame. Also responsible for setting up EDT files.

Oversaw external customer input files to ensure accuracy.

Maintained efficient production processing and delivery of output associated with different customers.

MILITARY SERVICE

US Naval Reserves 1985–2007

HOSPITAL CORPSMAN

Provided medical support, assisted with medical readiness, instruct medical and non-medical personnel in first aid and self-

aid, maintained medical records, and provided leadership to junior enlistees.

Recalled to active duty for Operation Iraqi Freedom. Provided medical support for existing U.S. troops and detainees. Worked

on humanitarian missions; provided food, medical support and clothes to local Kurdish citizens. (2005 - 2006)

Reinforce medical support in securing required patient care. Trained for two weeks a year and one weekend a month.

Recalled to active duty for Desert Storm (January 1992 - May 1992)

EDUCATION University of South Carolina Upstate, Spartanburg, SC

Bachelor of Science Interdisciplinary Studies with concentrations in Business and Psychology

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