Customer Service Data Entry

KENDRA BANNISTER

Dispatcher at RAILPORT/ ELEETS TRANSPORT

*** ********** ** - *********, ** 30274

*********@*******.*** - (678) 438- 3438

Extensive experience in MS- DRGs, ICD-9, and HCPCS/ CPT coding systems. Strengths include knowledge

of medical records, computer and operational systems with the ability to evaluate and improve current systems

efficiency. Excellent organizational skills highly motivated; with broad experience in billing and reimbursement,

HIPPA rules, insurance verification, scheduling and report creation. Knowledge of medical terminology,

anatomy and physiology, with excellent communication, leadership and interpersonal skills.

WORK EXPERIENCE

Dispatcher

RAILPORT/ ELEETS TRANSPORT - Atlanta, GA - 2011 to Present

• Schedule and dispatch workers, work crews, equipment, or service vehicles for freight.

• Using a computer to transmit assignments, and report on work progress.

• Confer with customers or supervisor personnel to address questions, problems or requests for service

equipment.

• Prepare daily work and run schedules.

• Coordinate the movement of trucks and freight between cities and states.

Dispatcher

RAILPORT/ ELEETS TRANSPORT - Atlanta, GA - January 2011 to May 2011

• Take calls for emergency road side service calls.

• Relay the nature of the problem to a nearby tow truck service or the requested location.

Process payments, data entry, and basic computer knowledge

SOUTHEAST TRANS - Atlanta, GA - June 2010 to January 2011

• Ensure that cash amounts in a company's accounting ledgers agree with balances.

• Ensure that guidelines and polices are adequate and effective.

• 9000 key strokes, data entry, and basic computer knowledge.

Retention Specialist

IQOR - Houston, TX - February 2008 to August 2009

• Receiving incoming calls from customers who wish to set up payments and payment plans.

• Reconcile delinquent accounts for hospitals and physician offices

• Data entry, basic computer knowledge, and customer service skills.

Patient Access Representative

MEMORIAL HERMAN HOSPITAL - Houston, TX - December 2007 to February 2008

• Schedules and (pre) register patients' visits or admissions with accurate patient demographic and financial

information while providing timely and courteous customer service.

• Ensure maximum reimbursements on all services with timely and accurate patient access.

Patient Access Representative

PENDELETON MEMIORIAL METHODIST HOSPITAL - New Orleans, LA - 1997 to 2005

• Responsible for ensuring a high quality patient experience with the hospital business office while accurately

and efficiently gathering and verifying the complete demographic, financial payer authorization.

• Data entry, basic computer skills, audit claims, collect payments and maintain billing records.

EDUCATION

Medical Billing and Coding Program

Everest Institute

2007

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